As subscriptions feel the churn, PYMNTS data shows that many are losing ground to competitors. The Context With subscription commerce taking over many of consumers’ daily routines, from how they get their food each day to how they get from place to place, companies in...
It’s been a tough time for subscription businesses, especially for direct-to-consumer (D2C) companies focused on retail. PYMNTS’ research noted that the average subscription per retail subscriber dropped in September to 2.9, its lowest level since July 2021. We also measured a 2% dip in the share of consumers...
Subscription businesses must do a better job of locking in loyalty and rely less on tactics like auto-renewals that regulators dislike. This, as the Consumer Financial Protection Bureau (CFPB) issued a stern warning to subscription merchants in a Thursday (Jan. 19) press release that opened...
Companies are being cautioned that they must not trick people into paying for subscriptions they don’t want. The Consumer Financial Protection Bureau (CFPB) has issued a guidance focused on “negative option” subscription services, which are those that automatically renew unless the consumer cancels, or that...
Failed card payments are the topmost factor in subscription churn, and it’s a fixable problem. This is examined in the study “The State of Subscription Business: Best Practices and Business Performance Drivers, a PYMNTS and FlexPay collaboration based on a survey of 200 executive decision-makers...
Amid inflation, about half of subscription businesses expect a difficult year ahead for customer acquisition. By the Numbers For PYMNTS’ recent study “The State Of Subscription Business: Best Practices And Business Performance Drivers,” created in collaboration with FlexPay, we surveyed 200 executive decision-makers at companies that...
Subscription businesses looking to boost their performance may need to get more granular about data. By the Numbers For PYMNTS’ recent study “The State Of Subscription Business: Best Practices And Business Performance Drivers,” created in collaboration with FlexPay, we surveyed 200 executive decision-makers at companies that...
As a subscription business, performance is only as good as the metrics you measure. That’s a prime takeaway from “The State Of Subscription Business: Best Practices And Business Performance Drivers,” a PYMNTS and FlexPay collaboration, which examines the correlation between churn, failed payments and customer...
Subscription companies are looking to deploy best practices as they deal with an economic downturn. That’s one of the findings of a new report released by global payments and technology company FlexPay and PYMNTS. “The State of Subscription Business: Best Practices and Business Performance Drivers”...