Discover Financial Services has collaborated with Google Cloud to provide generative artificial intelligence (AI) tools to Discover’s contact center agents. The rollout of the GenAI...
Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support...
In recent months, a group of hackers known as “Scattered Spider” has been making headlines for their involvement in major cyberattacks. This group, known for...
Credit union members want it both ways: the convenience of applying for loans online, but also backed-up by the comfort of knowing they can communicate...
The way banks and their customers are coping with the new realities brought on by the COVID-19 pandemic could be a bellwether for the future...
Credit unions (CUs) face stiff competition from banks, FinTech firms and other players in the financial industry, but they have several intrinsic advantages. A recent...
Call centers are starting to move away from KBA as new technologies emerge. The number of facilities looking for alternatives has doubled since 2018, with...
Call centers need to ensure that they provide a robust customer experience via multiple channels, but that need can make the authentication process tricky in terms of...