consumer insights

Visa CEO Puts Agentic AI at the Center of Payments
Visa CEO Puts Agentic AI at the Center of Payments
December 09, 2025  |  artificial intelligence

Visa CEO Ryan McInerney’s annual letter to shareholders, released Tuesday (Dec. 9) reads like a technology thesis for where payments is headed, not just a...

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Consumers Expect Inflation to Stay High and Financial Stress to Rise
Consumers Expect Inflation to Stay High and Financial Stress to Rise
December 09, 2025  |  Consumer Insights

Inflation expectations are steady, but households are not. The latest results from the Federal Reserve Bank of New York released on Monday (Dec. 8th) show...

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Rising Fees Undercut Instant Payout Momentum
Rising Fees Undercut Instant Payout Momentum
December 09, 2025  |  Digital Payments

Instant payouts are gaining traction as more recipients choose to receive money immediately. According to From Fast to Sticky: Why Instant Payouts Win Repeat Customers,...

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The Gen X Factor in This Year’s Holiday Shopping Equation
The Gen X Factor in This Year’s Holiday Shopping Equation
December 08, 2025  |  Consumer Insights

Gen Xers, the powerhouse of the U.S. consumer economy, are cutting back amid current financial challenges, a move that may already be impacting holiday spending....

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Fed’s Beige Book Flags Consumer Spending Slide
Fed’s Beige Book Flags Consumer Spending Slide
November 26, 2025  |  Consumer Insights

The Federal Reserve’s final Beige Book of the year points to a noticeable cooling in sentiment as businesses and consumers end 2025 on more cautious...

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Tapestry Rewrites the Retail Playbook by Thinking Like a Tech Company
Tapestry Rewrites the Retail Playbook by Thinking Like a Tech Company
November 26, 2025  |  retail

Watch more: Where Magic Meets Logic: How Tapestry Is Redefining Retail With Data and AI Get the Full Story Complete the form to unlock this...

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Synchrony CFO: Why Experience — Not Credit — Is the New Competitive Moat in Consumer Finance
Synchrony CFO: Why Experience — Not Credit — Is the New Competitive Moat in Consumer...
November 24, 2025  |  Consumer Finance

For Synchrony Chief Financial Officer Brian Wenzel, the story of today’s consumer isn’t about inflation, credit tightening, or macro stress signals. It’s about expectation. Get...

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Procter & Gamble Says Its ‘Very Strong Price Ladders’ Serve All Consumer Cohorts
Procter & Gamble Says Its ‘Very Strong Price Ladders’ Serve All Consumer Cohorts
October 24, 2025  |  Consumer Insights

Procter & Gamble is seeing a split in the shopping habits of consumers, with some buying the company’s products in bulk and others looking to...

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Credit Turns From Status Symbol to Stress Test
Credit Turns From Status Symbol to Stress Test
October 22, 2025  |  Credit Cards

For millions of Americans trying to balance budgets, credit remains a financial lifeline and a psychological minefield. But even for those who appear to have...

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