consumer insights

CFPB Head Puts Those Who Intend to ‘Weaponize’ Open Banking on Notice

CFPB Head Puts Those Who Intend to ‘Weaponize’ Open Banking on Notice
CFPB Head Puts Those Who Intend to ‘Weaponize’ Open Banking on Notice
March 19, 2024  |  Banking

The U.S.’s top consumer protection watchdog is on the lookout for financial services industry players hoping to game open banking for their own benefit.  Get...

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Shell Divesting 1,000 Retail Locations as Convenience Stores Take a Hit
Shell Divesting 1,000 Retail Locations as Convenience Stores Take a Hit
March 19, 2024  |  Retail

Shell is offloading retail locations in a shift to B2B, as across the convenience retail industry, key players are feeling the impacts of ongoing economic...

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Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
March 18, 2024  |  eCommerce

For years, the working relationship between Amazon and FedEx has been a little unpredictable. Once, the two corporate behemoths enjoyed a symbiotic partnership, but in...

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Is Social Media to Blame for Perceived Financial Angst?    
Is Social Media to Blame for Perceived Financial Angst?   
March 17, 2024  |  Personal Finance

Advocates of social media have their work cut out for them these days. From lawmakers insisting China is stealing state secrets via TikTok to educators...

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Consumers ‘Balancing a Lot’ as Retail Sales Slow
Consumers ‘Balancing a Lot’ as Retail Sales Slow
March 17, 2024  |  Consumer Insights

Consumers are growing more hesitant to spend following a long stretch of looser spending. Get the Full Story Complete the form to unlock this article...

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Amazon Extends Home Goods Lead Over Walmart With Discounts
Amazon Extends Home Goods Lead Over Walmart With Discounts
March 15, 2024  |  Retail

With mega-retailers Amazon and Walmart competing to secure consumers’ loyalty for high-ticket purchases such as furniture, the eCommerce giant is pulling further ahead by the...

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Card-Linked Discounts May Win Over Inflation-Concerned Consumers 
Card-Linked Discounts May Win Over Inflation-Concerned Consumers 
March 14, 2024  |  Consumer Insights

As PYMNTS reported this week, while most U.S. consumers appear untroubled by the prospect of near-term inflation, their anxiety levels rise at the prospect of...

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Consumers Spend More at Restaurants When Using Digital Wallets
Consumers Spend More at Restaurants When Using Digital Wallets
March 14, 2024  |  Digital Payments

Digital wallets — such as Apple Pay and Google Pay, which use near-field communication tags, and Amazon Pay and PayPal, which use QR codes —...

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D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
March 13, 2024  |  eCommerce

When it comes to providing a satisfying experience that keeps customers coming back, direct-to-consumer (D2C) brands are falling behind, PYMNTS Intelligence research suggests. Get the...

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