consumer insights

Why 50% of US Consumers Don’t Chase Merchant Deals
Why 50% of US Consumers Don’t Chase Merchant Deals
March 06, 2023  |  Consumer Insights

Nearly half of U.S. consumers say they shifted to brands and stores that offered steeper discounts than their usual retail and grocery haunts in the...

READ MORE >
Hotel Chains Predict a Busy 2023 Despite Rising Prices
Hotel Chains Predict a Busy 2023 Despite Rising Prices
February 19, 2023  |  Consumer Insights

America’s hoteliers are projecting a busy year despite rising prices for travel and dining. That’s according to a Sunday (Feb. 19) report by The Wall...

READ MORE >
Inflation Fuels Housing Crisis 2.0 as Home Ownership and Rentals Test Affordability
Inflation Fuels Housing Crisis 2.0 as Home Ownership and Rentals Test Affordability
February 03, 2023  |  Real Estate

Inflation’s impact on the affordability of housing is putting the American dream of home ownership further out of reach for more consumers, with even renting...

READ MORE >
Struggling Households Optimistic That Finances Will Improve This Year
Struggling Households Optimistic That Finances Will Improve This Year
February 01, 2023  |  Consumer Insights

Although PYMNTS latest research finds that 64% of U.S. consumers are living paycheck to paycheck, there is still optimism that things will get better. This,...

READ MORE >
40% of First-Time Diners Try Independent Full-Service Restaurants
40% of First-Time Diners Try Independent Full-Service Restaurants
December 29, 2022  |  Consumer Insights

When trying out new eateries, consumers flock to independent full-service restaurants (FSRs). For the November edition of PYMNTS’ Restaurant Digital Divide study, “The 2022 Restaurant...

READ MORE >
Customer Loyalty Lessons Traditional Banks Can Learn From FinTechs
Customer Loyalty Lessons Traditional Banks Can Learn From FinTechs
December 29, 2022  |  Banking

To capture consumers who are hesitant about digital banking, FinTechs focus on customer satisfaction. The study “Digital-First Bankingn: Experience-Oriented Digital-First Banking,” a PYMNTS and NCR...

READ MORE >
Mastercard Data Shows Inflation’s Impact on Holiday Shopping
Mastercard Data Shows Inflation’s Impact on Holiday Shopping
December 26, 2022  |  Consumer Insights

Inflation changed the way Americans did their holiday shopping this year Mastercard’s latest Spending Pulse report shows. “This holiday retail season looked different than years...

READ MORE >
Consumer Satisfaction With Food Pricing at QSRs Falls Again
Consumer Satisfaction With Food Pricing at QSRs Falls Again
December 21, 2022  |  Consumer Insights

Inflation-weary consumers are growing increasingly disappointed with quick-service restaurants’ (QSRs) food pricing. By the Numbers Research from the latest edition of PYMNTS’ Digital Divide study,...

READ MORE >
Catering Set to Take a Bite Out of Restaurant and Grocery
Catering Set to Take a Bite Out of Restaurant and Grocery
November 21, 2022  |  Consumer Insights

It’s taken nearly three years, but the bruised and battered catering industry is finally eclipsing its pre-COVID revenue figures with a larger portion of total...

READ MORE >