customer engagement

57% of Information Sector Firms Achieve High ROI From GenAI
57% of Information Sector Firms Achieve High ROI From GenAI
January 29, 2025  |  artificial intelligence

You’ve heard of the digital divide. When it comes to generative artificial intelligence (GenAI), there’s also an ROI divide. A recent PYMNTS report, “Generative AI’s...

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Expert: Starbucks Faces Tension Between Pulling Back on Promos and Aggressive Marketing Efforts
Expert: Starbucks Faces Tension Between Pulling Back on Promos and Aggressive Marketing Efforts
January 27, 2025  |  Earnings

Ahead of Starbucks’ first-quarter earnings call on Tuesday (Jan. 28), company officials are taking steps to address declining sales and traffic with a series of...

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Netflix Sees 19 Million New Subscribers in Q4
Netflix Sees 19 Million New Subscribers in Q4
January 21, 2025  |  Streaming

Netflix closed out Q4 of 2024 with a record 19 million net new subscribers in the fourth quarter. This marked the largest quarterly membership increase in...

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Rise of Hybrid Marketplaces Bucks Conventional Retail Growth Strategies
Rise of Hybrid Marketplaces Bucks Conventional Retail Growth Strategies
January 06, 2025  |  eCommerce

Digital marketplaces are becoming an important growth channel in retail, as global sales were projected to reach $3.8 trillion last year. To succeed in this...

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Pink’s Hot Dogs: A Hollywood Icon Embraces the Digital Age
Pink’s Hot Dogs: A Hollywood Icon Embraces the Digital Age
December 03, 2024  |  Restaurant innovation

Nestled at the corner of La Brea and Melrose in Los Angeles, Pink’s Hot Dogs is a beloved institution that has been serving up hot...

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AI Firms Join Forces With eCommerce Giants to Improve Shopper Conversion
AI Firms Join Forces With eCommerce Giants to Improve Shopper Conversion
November 07, 2024  |  artificial intelligence

Coveo’s recent partnership with Shopify highlights a trend of artificial intelligence (AI) companies teaming up with eCommerce platforms to enhance customer engagement. Get the Full...

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The RealReal’s CEO Shares From Platform’s ‘Growth Playbook’ After Strong Q3 
The RealReal’s CEO Shares From Platform’s ‘Growth Playbook’ After Strong Q3 
November 04, 2024  |  Retail

For Rati Sahi Levesque, newly appointed CEO at secondhand luxury goods marketplace The RealReal, her first week at the company’s helm was a promising one.  Get...

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Data-Driven Dining: How McDonald’s, Chipotle and Chili’s Are Tapping Data to Fill Consumer Needs
Data-Driven Dining: How McDonald’s, Chipotle and Chili’s Are Tapping Data to Fill Consumer Needs
November 04, 2024  |  Restaurant innovation

In the current landscape of fast-food and casual dining, brands like McDonald’s, Chipotle, and Chili’s are adapting to changing consumer preferences with value, innovation and...

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Save A Lot Debuts Mobile App for First Loyalty Program
Save A Lot Debuts Mobile App for First Loyalty Program
October 30, 2024  |  Retail

In a move that elevates the company’s digital transformation and modernizes the grocery shopping experience, Save A Lot is launching of its first loyalty program....

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