customer engagement

As Economic Pressures Grow, Retailers Focus on Value, Customer Experience and Community Ties
As Economic Pressures Grow, Retailers Focus on Value, Customer Experience and Community Ties
January 29, 2025  |  Retail

As escalating costs strain household budgets, PYMNTS Intelligence’s latest paycheck-to-paycheck study, “New Reality Check: The Paycheck-to-Paycheck Report: Struggling Consumers Go to Short-Term Strategies to Manage...

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57% of Information Sector Firms Achieve High ROI From GenAI
57% of Information Sector Firms Achieve High ROI From GenAI
January 29, 2025  |  artificial intelligence

You’ve heard of the digital divide. When it comes to generative artificial intelligence (GenAI), there’s also an ROI divide. A recent PYMNTS report, “Generative AI’s...

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Expert: Starbucks Faces Tension Between Pulling Back on Promos and Aggressive Marketing Efforts
Expert: Starbucks Faces Tension Between Pulling Back on Promos and Aggressive Marketing Efforts
January 27, 2025  |  Earnings

Ahead of Starbucks’ first-quarter earnings call on Tuesday (Jan. 28), company officials are taking steps to address declining sales and traffic with a series of...

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Netflix Sees 19 Million New Subscribers in Q4
Netflix Sees 19 Million New Subscribers in Q4
January 21, 2025  |  Streaming

Netflix closed out Q4 of 2024 with a record 19 million net new subscribers in the fourth quarter. This marked the largest quarterly membership increase in...

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Rise of Hybrid Marketplaces Bucks Conventional Retail Growth Strategies
Rise of Hybrid Marketplaces Bucks Conventional Retail Growth Strategies
January 06, 2025  |  eCommerce

Digital marketplaces are becoming an important growth channel in retail, as global sales were projected to reach $3.8 trillion last year. To succeed in this...

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Pink’s Hot Dogs: A Hollywood Icon Embraces the Digital Age
Pink’s Hot Dogs: A Hollywood Icon Embraces the Digital Age
December 03, 2024  |  Restaurant innovation

Nestled at the corner of La Brea and Melrose in Los Angeles, Pink’s Hot Dogs is a beloved institution that has been serving up hot...

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AI Firms Join Forces With eCommerce Giants to Improve Shopper Conversion
AI Firms Join Forces With eCommerce Giants to Improve Shopper Conversion
November 07, 2024  |  artificial intelligence

Coveo’s recent partnership with Shopify highlights a trend of artificial intelligence (AI) companies teaming up with eCommerce platforms to enhance customer engagement. Get the Full...

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The RealReal’s CEO Shares From Platform’s ‘Growth Playbook’ After Strong Q3 
The RealReal’s CEO Shares From Platform’s ‘Growth Playbook’ After Strong Q3 
November 04, 2024  |  Retail

For Rati Sahi Levesque, newly appointed CEO at secondhand luxury goods marketplace The RealReal, her first week at the company’s helm was a promising one.  Get...

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Data-Driven Dining: How McDonald’s, Chipotle and Chili’s Are Tapping Data to Fill Consumer Needs
Data-Driven Dining: How McDonald’s, Chipotle and Chili’s Are Tapping Data to Fill Consumer Needs
November 04, 2024  |  Restaurant innovation

In the current landscape of fast-food and casual dining, brands like McDonald’s, Chipotle, and Chili’s are adapting to changing consumer preferences with value, innovation and...

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