customer loyalty

Returns Without a Receipt: The Ticket to Loyalty or Fraud? 
Returns Without a Receipt: The Ticket to Loyalty or Fraud? 
August 29, 2023  |  Retail

Returning without a receipt — at first thought, would you tie the ability to return an item to loyalty? These days, the answer is yes,...

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Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
Cost Isn’t the Real Reason Consumers Bail on Retail Subscriptions
August 03, 2023  |  Subscription Commerce

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Real-Time Payments Offer Small Businesses Stability Amid Cash Flow Struggles
Real-Time Payments Offer Small Businesses Stability Amid Cash Flow Struggles
June 21, 2023  |  Real-Time Payments

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Study Finds 30% of Subscribers Account for Nearly 80% of Subscription Merchant Revenue
Study Finds 30% of Subscribers Account for Nearly 80% of Subscription Merchant Revenue
June 14, 2023  |  Subscription Commerce

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Restaurants Refine Rewards Models to Deliver Loyalty 
Restaurants Refine Rewards Models to Deliver Loyalty 
April 06, 2023  |  Loyalty & Rewards

This week in restaurants, major brands step up loyalty rewards, and drone delivery takes off. Get the Full Story Complete the form to unlock this...

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Brand Loyalty Falters as High Inflation Continues, Study Finds
Brand Loyalty Falters as High Inflation Continues, Study Finds
April 05, 2023  |  Consumer Insights

High inflation has made consumers cut back on everything but the necessities, and an unexpected characteristic has hit the chopping block: loyalty. PYMNTS’ data finds...

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PYMNTS Intelligence: Why Omnichannel Personalization Is CUs’ Mandate for 2023
PYMNTS Intelligence: Why Omnichannel Personalization Is CUs’ Mandate for 2023
March 28, 2023  |  Credit Unions

As consumers grow more dependent on seamless self-service and the flexibility of eCommerce, they expect their financial institutions (FIs) to deliver the same kinds of convenient banking innovations...

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Panera’s Chief Digital Officer: Biometric Payments Boost Consumer Loyalty
Panera’s Chief Digital Officer: Biometric Payments Boost Consumer Loyalty
March 27, 2023  |  Payment Methods

Panera is eCommerce-ifying its stores, leveraging digital to personalize the in-person experience. Get the Full Story Complete the form to unlock this article and enjoy...

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Deal Chasing Becomes Mainstream — and Merchants Shouldn’t Be Happy
Deal Chasing Becomes Mainstream — and Merchants Shouldn’t Be Happy
March 06, 2023  |  Consumer Finance

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