customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

More Than 23,000 Robots Will Be Deployed In Customer Service Roles
More Than 23,000 Robots Will Be Deployed In Customer Service Roles
August 23, 2017  |  Retail

Robots may keep Tesla’s CEO up at night, but companies around the globe are interested in putting them to work, according to new research from...

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Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
August 17, 2017  |  Retail

Going to the salon to for a new hair color or cut can be quite the luxurious experience. From getting your scalp massaged in the...

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Panera Bread Kicks Digital Ordering Up A Notch
Panera Bread Kicks Digital Ordering Up A Notch
August 16, 2017  |  Retail

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. Naturally, technology plays a big role...

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Direct To Consumer: Subscription Boxes For All
Direct To Consumer: Subscription Boxes For All
August 15, 2017  |  Retail

Subscription boxes have slowly worked their way into becoming a staple of the modern home. From Birchbox to Blue Apron, Stitch Fix and BarkBox, there...

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Why The Mobile Shopping Experience Needs Retail
Why The Mobile Shopping Experience Needs Retail
August 09, 2017  |  Platform Payments

While specialty stores have traditionally had personalized service locked up, mobile platforms are finding ways to disrupt retail in its wheelhouse, while taking a stab...

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AI/BOTS: Consumer Behavior Transformation Via AI
AI/BOTS: Consumer Behavior Transformation Via AI
August 08, 2017  |  Retail

Gone are the days of mom-and-pop stores where the owner behind the counter knew what the customer wanted before he or she even spoke. Rather...

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Timberland To Roll Out Store With Changing Themes
Timberland To Roll Out Store With Changing Themes
August 04, 2017  |  Retail

Timberland, the shoemaker, has rolled out a concept store that will be completely overhauled and stocked with new products every six weeks to help enhance...

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Why SMBs Are Ready For A Cashless Future
Why SMBs Are Ready For A Cashless Future
August 04, 2017  |  VISA

When Visa announced its Cashless Challenge a few weeks ago, it obviously hoped to make some news. After all, directly incentivizing 50 food-focused small- and...

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Loyalty Begets Loyalty, But Only If QSRs Give Customers The Rewards They Want
Loyalty Begets Loyalty, But Only If QSRs Give Customers The Rewards They Want
August 02, 2017  |  Retail

Loyalty is a two-way street — both in life and in rewards programs. Every quick-service restaurant (QSR) seems to offer its own loyalty benefits in increase...

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