customer service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".

Source: investopedia.com

How Restaurants Can Navigate Haters And Learn From Mistakes

How Restaurants Can Navigate Haters And Learn From Mistakes
How Restaurants Can Navigate Haters And Learn From Mistakes
September 28, 2017  |  ResTech

Taking criticism is not an easy skill, for individuals or for businesses — and anonymous digital criticism is the worst kind. Amateur aficionados and would-be food...

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eHealth Working With Square For SMB Health Insurance
eHealth Working With Square For SMB Health Insurance
August 23, 2017  |  B2B Payments

Online health insurance exchange eHealth has announced a new initiative to target small businesses. Get the Full Story Complete the form to unlock this article...

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More Than 23,000 Robots Will Be Deployed In Customer Service Roles
More Than 23,000 Robots Will Be Deployed In Customer Service Roles
August 23, 2017  |  Retail

Robots may keep Tesla’s CEO up at night, but companies around the globe are interested in putting them to work, according to new research from...

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Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
Wash, Rinse And VR With Saks Fifth Avenue’s New Salon
August 17, 2017  |  Retail

Going to the salon to for a new hair color or cut can be quite the luxurious experience. From getting your scalp massaged in the...

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Panera Bread Kicks Digital Ordering Up A Notch
Panera Bread Kicks Digital Ordering Up A Notch
August 16, 2017  |  Retail

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. Naturally, technology plays a big role...

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Direct To Consumer: Subscription Boxes For All
Direct To Consumer: Subscription Boxes For All
August 15, 2017  |  Retail

Subscription boxes have slowly worked their way into becoming a staple of the modern home. From Birchbox to Blue Apron, Stitch Fix and BarkBox, there...

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Why The Mobile Shopping Experience Needs Retail
Why The Mobile Shopping Experience Needs Retail
August 09, 2017  |  Platform Payments

While specialty stores have traditionally had personalized service locked up, mobile platforms are finding ways to disrupt retail in its wheelhouse, while taking a stab...

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AI/BOTS: Consumer Behavior Transformation Via AI
AI/BOTS: Consumer Behavior Transformation Via AI
August 08, 2017  |  Retail

Gone are the days of mom-and-pop stores where the owner behind the counter knew what the customer wanted before he or she even spoke. Rather...

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Timberland To Roll Out Store With Changing Themes
Timberland To Roll Out Store With Changing Themes
August 04, 2017  |  Retail

Timberland, the shoemaker, has rolled out a concept store that will be completely overhauled and stocked with new products every six weeks to help enhance...

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