As casual dining brands look to balance the needs of meeting omnichannel demand and protecting their margins, Chili’s owner Brinker International is turning its focus...
Starbucks is seeing its artificial intelligence data efforts boost its rewards program effectiveness, incentivizing consumers to spend more and visit more often. On a conference...
With consumers seeking out targeted deals and offers, restaurants can use artificial intelligence to secure customers’ loyalty. By the Numbers The PYMNTS Intelligence study “Personalized...
The drive-thru may be slower to digitize than other restaurant ordering channels, but more eateries are finding ways to integrate connected technology into the experience,...
In 2023, generative artificial intelligence began to make its way into many different parts of the restaurant industry, across the back- and front-of-house, boosting efficiency...
As restaurants use their rewards programs to drive digital engagement, Smoothie King is looking to loyalty partnerships down the line to reach new audiences, while...
As ongoing financial challenges have continued to constrain consumers’ budgets throughout the year, restaurants have taken the opportunity to rethink the financial incentives they offer,...
As restaurants become increasingly digital, the industry is facing the same challenges that some of the world’s largest businesses faced when they first became reliant...
As restaurants increasingly adopt tech features, curbside pickup is proving to be the most common digital offering. By the Numbers Most restaurants now offer curbside...