loyalty

Loyalty programs are structured marketing strategies designed by merchants to encourage customers to continue to shop at or use the services of businesses associated with each program.

Smaller Retailers Without Rewards Programs Risk Losing Inflation-Weary Customers 
Smaller Retailers Without Rewards Programs Risk Losing Inflation-Weary Customers 
March 17, 2023  |  Loyalty & Rewards

Everyone loves a bargain, but small- and medium-sized business (SMB) retailers have been pulling back from promotional codes and rewards recently. As noted in proprietary...

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Back to Basics: Retail’s Customer Service Improvement Mandate
Back to Basics: Retail’s Customer Service Improvement Mandate
March 08, 2023  |  Retail

Brands may be best suited to remember the golden rule as consumers vent their frustrations online. Get the Full Story Complete the form to unlock...

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Grocers’ Most Loyal Customers Are Those Who Engage Digitally
Grocers’ Most Loyal Customers Are Those Who Engage Digitally
March 07, 2023  |  Consumer Insights

As grocers look to maintain customer loyalty amid inflation, PYMNTS research reveals digital is key. Get the Full Story Complete the form to unlock this...

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Expedia Group Leans Into Frequent Travelers After Q4 Travel Disruptions
Expedia Group Leans Into Frequent Travelers After Q4 Travel Disruptions
February 09, 2023  |  Travel Payments

Making a powerful case for loyalty, Expedia Group is focusing on growing its mix of loyalty members and app users who book at higher levels...

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Chipotle Smartens Rewards With Personalized Perks to Prevent Inflationary Trade-Down
Chipotle Smartens Rewards With Personalized Perks to Prevent Inflationary Trade-Down
February 07, 2023  |  Restaurant innovation

With inflation-concerned consumers minding their restaurant spending, Chipotle is getting smarter with its rewards. Get the Full Story Complete the form to unlock this article...

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Consumer Education Reaps Loyalty Benefits for Financial Institutions
Consumer Education Reaps Loyalty Benefits for Financial Institutions
January 09, 2023  |  Financial Inclusion

Financial institutions have an opportunity to provide customers with the financial literacy tools they want. Get the Full Story Complete the form to unlock this...

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The ‘Malleable Middle’ May Be Sweet Spot Between Deal-Seekers, Loyal Customers
The ‘Malleable Middle’ May Be Sweet Spot Between Deal-Seekers, Loyal Customers
December 29, 2022  |  Retail

Friction-free transactions could hold the key for retailers and grocers seeking to boost customer retention. Get the Full Story Complete the form to unlock this...

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Study Finds Millennials Trade Food, Restaurant Quality to Keep Eating Out
Study Finds Millennials Trade Food, Restaurant Quality to Keep Eating Out
December 20, 2022  |  Restaurant innovation

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Item-Level Data Gets Ready to Remake Loyalty and Personal Financial Management
Item-Level Data Gets Ready to Remake Loyalty and Personal Financial Management
December 13, 2022  |  Data

Item-level data is poised to bring a new level of impact and relevance to card-linked offers. Get the Full Story Complete the form to unlock...

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