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Six out of 10 customers don’t plan to return to bank branches after the COVID-19 pandemic recedes, instead favoring digital banking. But simply offering digital...
Physical retail is evolving to meet the needs of shoppers who expect the same convenience and speed of mobile and online environments. Large shares of Gen Z...
It’s a good time for supermarkets to focus on customer retention. Their supply chain is currently threatened, so having the right product at the right...
Retailers worldwide are looking to expand their market share, but many are so focused on traditional B2C retail that they overlook an entire section of...
The connected consumer wants to feel more connected. That’s one of the conclusions drawn from a new report on customer loyalty from Merkle, and it...
The resale market is turning out to be one of the hottest trends of the young new year, and is gaining momentum as brick-and-mortar retailers...
Retailers are facing a personalization paradox. Recent studies are showing counter trends right now that are proving the adage that consumers want what they want...
Evolution is the hallmark of everything that survives over a long period of time — and so it should come as no surprise that unattended...