PYMNTS Intelligence

Are Brick-and-Mortar Bank Branches Cool Again?
Are Brick-and-Mortar Bank Branches Cool Again?
March 20, 2024  |  Banking

Digital banking is all the rage, right? Who can resist the convenience of using a bank app to balance accounts while waiting for the barista...

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Merchants Leverage Split-Pay Plans to Drive Spending With High-Income Shoppers
Merchants Leverage Split-Pay Plans to Drive Spending With High-Income Shoppers
March 20, 2024  |  Consumer Insights

As brands and retailers look for ways to win the spending of their highest-value customers, PYMNTS Intelligence research found that installment plans linked to bank-issued...

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Marketplaces Focus on Loyalty Programs for Media and Telecom Sectors
Marketplaces Focus on Loyalty Programs for Media and Telecom Sectors
March 20, 2024  |  Loyalty & Rewards

Media and telecom organizations are working with payment facilitators (PayFacs), independent software vendors (ISVs) or marketplaces to make embedded finance part of their business models....

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Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
March 20, 2024  |  VISA

Integrating online features and in-store shopping is reshaping the shopping experience in the U.K. However, more than one-quarter of U.K. merchants don’t offer the digital...

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CFPB Head Puts Those Who Intend to ‘Weaponize’ Open Banking on Notice
CFPB Head Puts Those Who Intend to ‘Weaponize’ Open Banking on Notice
March 19, 2024  |  Banking

The U.S.’s top consumer protection watchdog is on the lookout for financial services industry players hoping to game open banking for their own benefit.  Get...

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Receipt Data May Be Key to More Efficient Customer Experiences
Receipt Data May Be Key to More Efficient Customer Experiences
March 19, 2024  |  Retail

Businesses looking to keep consumers coming back by offering the most efficient customer experience may want to look to receipt data, at least if financial...

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New Study Shows Big Gap Between Open Banking Interest and Use
New Study Shows Big Gap Between Open Banking Interest and Use
March 19, 2024  |  Payments Innovation

Open banking payments appeal to consumers. Nearly half of respondents in PYMNTS Intelligence’s latest study are highly willing to use them for at least one...

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60% of US Shoppers Used Split-Payment Options in the Past Year
60% of US Shoppers Used Split-Payment Options in the Past Year
March 19, 2024  |  Buy Now Pay Later

Split-payment or installment plans such as buy now, pay later (BNPL) enable consumers to spread the costs of purchases over multiple installments. Get the Full...

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Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
March 18, 2024  |  eCommerce

For years, the working relationship between Amazon and FedEx has been a little unpredictable. Once, the two corporate behemoths enjoyed a symbiotic partnership, but in...

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