PYMNTS Study

New Study: Digital Changing How World Shops, Pays and Banks — At Differing Speeds

New Study: Digital Changing How World Shops, Pays and Banks — At Differing Speeds
New Study: Digital Changing How World Shops, Pays and Banks — At Differing Speeds
May 26, 2022  |  Connected Economy

We’re mobile and digital and operating in a connected economy that moves at 5G (and in a few years 6G) speeds, yet the digital transformation...

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8 in 10 Small FIs Say Corporate Customers Face Money Management Frictions
8 in 10 Small FIs Say Corporate Customers Face Money Management Frictions
May 26, 2022  |  B2B Payments

Financial institutions (FIs) are pressed to address a number of key business-to-business (B2B) payment frictions, and many are currently working on or planning to work...

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The Data Point: 40% of Grocery Shoppers Likely to Drop a Merchant Over Trust Issues
The Data Point: 40% of Grocery Shoppers Likely to Drop a Merchant Over Trust Issues
May 26, 2022  |  eCommerce

Some of us remember the world before eCommerce became an always-open virtual megastore with everything. As much as people love physical stores, eCommerce has major...

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Click-and-Collect Sparks In-Store Sales In Australia
Click-and-Collect Sparks In-Store Sales In Australia
May 25, 2022  |  Shopping

In-store and curbside pickup — also known as “click-and-collect” options — are helping Australian merchants boost their bottom lines. Not only did roughly three in...

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70% of Billing Execs Link Digitized Payment Systems With Improved Customer Satisfaction
70% of Billing Execs Link Digitized Payment Systems With Improved Customer Satisfaction
May 25, 2022  |  Digital Banking

Consumer finance companies — such as banks, credit unions (CUs), and auto and mortgage lenders — that focus on efficiently delivering better customer experiences know...

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How the World Does Digital: Network Effects Snowball Into Greater Digital Engagement
How the World Does Digital: Network Effects Snowball Into Greater Digital Engagement
May 25, 2022  |  Connected Economy

Network effects happen when the number of people using a product or service scales to the point where new value is realized and created. It’s...

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The Data Point: 36% of Shoppers Keen on Tailored Online Shopping Experiences
The Data Point: 36% of Shoppers Keen on Tailored Online Shopping Experiences
May 25, 2022  |  eCommerce

Terms like “personalization” can start to lose meaning in a crowded field of tech solutions vying for the attention of online sellers, so definitions are...

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New Data Shows Need for Online Merchants to Upgrade Personal Shopping
New Data Shows Need for Online Merchants to Upgrade Personal Shopping
May 25, 2022  |  Shopping

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Four Key Ways Online Merchants Can Unlock Consumer Trust
Four Key Ways Online Merchants Can Unlock Consumer Trust
May 25, 2022  |  eCommerce

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