PYMNTS Study

eGrocers Risk Losing New Customers to Lack of Trust

eGrocers Risk Losing New Customers to Lack of Trust
eGrocers Risk Losing New Customers to Lack of Trust
May 16, 2022  |  eCommerce

For online grocers, it takes more than a few orders to earn consumers’ trust. In fact, according to data from PYMNTS’ recent study “Satisfaction In...

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Millennial Minute: The Great Unsubscribe Hits 16% of Millennials, 14% of Bridge Millennials
Millennial Minute: The Great Unsubscribe Hits 16% of Millennials, 14% of Bridge Millennials
May 16, 2022  |  Subscriptions

Looking for loyalty among millennial subscribers and their closest cohorts? Look to your feature set and make sure it’s flexible and delivers value to these...

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The Data Point: 61% of Online Sellers Increased Marketplace Usage in the Past Year
The Data Point: 61% of Online Sellers Increased Marketplace Usage in the Past Year
May 16, 2022  |  eCommerce

Amazon, Shopify and others are feeling the sting of slower online sales in early 2022. That’s likely transitory as physical and online retail rebalance for...

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Report: Merchants Overestimate Their Own Dispute-Resolution Skills
Report: Merchants Overestimate Their Own Dispute-Resolution Skills
May 16, 2022  |  Fraud Prevention

The online shopping surge of the past two years heightened the risk of credit card fraud and drove many merchants to invest more heavily in...

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Data: Real-Time Payments Usage Rising Among Mid-Market Companies
Data: Real-Time Payments Usage Rising Among Mid-Market Companies
May 15, 2022  |  Payment Methods

Fifteen percent of companies from four industries with annual revenue between $50 million and $1 billion currently use real-time payments to make or receive payments,...

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The Data Point: 85% of Consumers Pay Credit Card Surcharges Without Issue
The Data Point: 85% of Consumers Pay Credit Card Surcharges Without Issue
May 13, 2022  |  Credit Cards

A source of controversy over the years, credit card surcharges are accepted as fair — and fairly set — by law, and by a surprising...

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AP Automation Tracker: Finance Leaders Say AP Operations Can’t Sustain Growth
AP Automation Tracker: Finance Leaders Say AP Operations Can’t Sustain Growth
May 13, 2022  |  Accounts Payable

Almost 4 out of every 5 finance leaders in the U.S. and U.K. believe their firms’ accounts payable (AP) operations can’t sustain continued growth, with...

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62% of Consumers Are Satisfied With Their Bank’s Cross-Channel Integration
62% of Consumers Are Satisfied With Their Bank’s Cross-Channel Integration
May 12, 2022  |  Digital Banking

Cross-channel integration has become table stakes for financial institutions (FIs), as consumers expect to find it easy to transact, make payments and see transaction histories...

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The Data Point: 82% of SMBs Interested in All-in-One Platforms to Receive Payments
The Data Point: 82% of SMBs Interested in All-in-One Platforms to Receive Payments
May 12, 2022  |  SMBs

Small- to medium-sized businesses (SMBs) keep pulling through the pandemic heroically and taking digital steps to improve many aspects of their operation, but the back...

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