PYMNTS Study

71% of Consumers Who Received Disbursements in 2021 Could Choose How They Got Paid

71% of Consumers Who Received Disbursements in 2021 Could Choose How They Got Paid
71% of Consumers Who Received Disbursements in 2021 Could Choose How They Got Paid
January 03, 2022  |  Disbursements

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User Experience Reigns in Credit Card Decisions
User Experience Reigns in Credit Card Decisions
January 03, 2022  |  Credit Cards

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Two-Thirds of FI Execs Don’t Think Their Firms Understand Crypto and Blockchain Very Well
Two-Thirds of FI Execs Don’t Think Their Firms Understand Crypto and Blockchain Very Well
January 03, 2022  |  Cryptocurrency

Financial institutions’ (FIs’) blockchain and cryptocurrency implementation roadmaps are, in a sense, all over the map. FIs cite nine different factors as important drivers of...

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One-Third of US Shoppers Made Online Retail Purchases in December
One-Third of US Shoppers Made Online Retail Purchases in December
January 03, 2022  |  Consumer Finance

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7 in 10 Microbusinesses Cite Link Between Instant Payouts and Loyalty
7 in 10 Microbusinesses Cite Link Between Instant Payouts and Loyalty
December 31, 2021  |  B2B Payments

As businesses have turned to online channels during the pandemic, swift digital disbursements have become increasingly important. Companies, particularly small- to medium-sized businesses (SMBs), are...

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54% of Consumers Keep Their Retail Subscriptions Going After Their Free Trial Ends
54% of Consumers Keep Their Retail Subscriptions Going After Their Free Trial Ends
December 30, 2021  |  Subscriptions

Free trials are and always have been key to converting new subscribers to retail subscriptions. In fact, 80% of retail subscribers who subscribed after the pandemic — 35 million...

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Retailers Have Clear Opportunity to Ramp and Revamp the DIY Checkout Experience
Retailers Have Clear Opportunity to Ramp and Revamp the DIY Checkout Experience
December 29, 2021  |  Retail

Skipping lines always feels like a luxury. Whether skipping the line at Disney World or the local supermarket, the feeling of empowerment is the same....

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Nearly Two-Thirds of B2B Sellers Saw At Least 25% eCommerce Growth During the Pandemic
Nearly Two-Thirds of B2B Sellers Saw At Least 25% eCommerce Growth During the Pandemic
December 29, 2021  |  B2B Payments

More firms have shopped online for goods and services amid pandemic-imposed business constraints. In fact, 62% of business-to-business (B2B) sellers said their eCommerce sales grew...

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54% of Small Businesses Would Pay a Fee to Receive Ad Hoc Payments Instantly
54% of Small Businesses Would Pay a Fee to Receive Ad Hoc Payments Instantly
December 29, 2021  |  Payment Methods

Small to mid-sized businesses (SMBs) receive roughly 38% of their sales from buyers with whom they work on an irregular, ad hoc basis — once,...

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