PYMNTS Study

User Experience Reigns in Credit Card Decisions

User Experience Reigns in Credit Card Decisions
User Experience Reigns in Credit Card Decisions
January 03, 2022  |  Credit Cards

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Two-Thirds of FI Execs Don’t Think Their Firms Understand Crypto and Blockchain Very Well
Two-Thirds of FI Execs Don’t Think Their Firms Understand Crypto and Blockchain Very Well
January 03, 2022  |  Cryptocurrency

Financial institutions’ (FIs’) blockchain and cryptocurrency implementation roadmaps are, in a sense, all over the map. FIs cite nine different factors as important drivers of...

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One-Third of US Shoppers Made Online Retail Purchases in December
One-Third of US Shoppers Made Online Retail Purchases in December
January 03, 2022  |  Consumer Finance

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7 in 10 Microbusinesses Cite Link Between Instant Payouts and Loyalty
7 in 10 Microbusinesses Cite Link Between Instant Payouts and Loyalty
December 31, 2021  |  B2B Payments

As businesses have turned to online channels during the pandemic, swift digital disbursements have become increasingly important. Companies, particularly small- to medium-sized businesses (SMBs), are...

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54% of Consumers Keep Their Retail Subscriptions Going After Their Free Trial Ends
54% of Consumers Keep Their Retail Subscriptions Going After Their Free Trial Ends
December 30, 2021  |  Subscriptions

Free trials are and always have been key to converting new subscribers to retail subscriptions. In fact, 80% of retail subscribers who subscribed after the pandemic — 35 million...

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Retailers Have Clear Opportunity to Ramp and Revamp the DIY Checkout Experience
Retailers Have Clear Opportunity to Ramp and Revamp the DIY Checkout Experience
December 29, 2021  |  Retail

Skipping lines always feels like a luxury. Whether skipping the line at Disney World or the local supermarket, the feeling of empowerment is the same....

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Nearly Two-Thirds of B2B Sellers Saw At Least 25% eCommerce Growth During the Pandemic
Nearly Two-Thirds of B2B Sellers Saw At Least 25% eCommerce Growth During the Pandemic
December 29, 2021  |  B2B Payments

More firms have shopped online for goods and services amid pandemic-imposed business constraints. In fact, 62% of business-to-business (B2B) sellers said their eCommerce sales grew...

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54% of Small Businesses Would Pay a Fee to Receive Ad Hoc Payments Instantly
54% of Small Businesses Would Pay a Fee to Receive Ad Hoc Payments Instantly
December 29, 2021  |  Payment Methods

Small to mid-sized businesses (SMBs) receive roughly 38% of their sales from buyers with whom they work on an irregular, ad hoc basis — once,...

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How 104 Acquiring Banks Are Using AI to Beat Fraud, Boot Unprofitable Merchant Accounts
How 104 Acquiring Banks Are Using AI to Beat Fraud, Boot Unprofitable Merchant Accounts
December 29, 2021  |  artificial intelligence

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