PYMNTS Study

70% of Billing Execs Link Digitized Payment Systems With Improved Customer Satisfaction

70% of Billing Execs Link Digitized Payment Systems With Improved Customer Satisfaction
70% of Billing Execs Link Digitized Payment Systems With Improved Customer Satisfaction
May 25, 2022  |  Banking

Consumer finance companies — such as banks, credit unions (CUs), and auto and mortgage lenders — that focus on efficiently delivering better customer experiences know...

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How the World Does Digital: Network Effects Snowball Into Greater Digital Engagement
How the World Does Digital: Network Effects Snowball Into Greater Digital Engagement
May 25, 2022  |  Connected Economy

Network effects happen when the number of people using a product or service scales to the point where new value is realized and created. It’s...

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The Data Point: 36% of Shoppers Keen on Tailored Online Shopping Experiences
The Data Point: 36% of Shoppers Keen on Tailored Online Shopping Experiences
May 25, 2022  |  eCommerce

Terms like “personalization” can start to lose meaning in a crowded field of tech solutions vying for the attention of online sellers, so definitions are...

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New Data Shows Need for Online Merchants to Upgrade Personal Shopping
New Data Shows Need for Online Merchants to Upgrade Personal Shopping
May 25, 2022  |  Shopping

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Four Key Ways Online Merchants Can Unlock Consumer Trust
Four Key Ways Online Merchants Can Unlock Consumer Trust
May 25, 2022  |  eCommerce

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71% of Mid-Market Firms Say Pandemic Advanced Payments Processes, Systems
71% of Mid-Market Firms Say Pandemic Advanced Payments Processes, Systems
May 24, 2022  |  Digital Payments

Six in 10 chief financial officers (CFOs) believe that payments digitization is “very” or “extremely” important to building healthier balance sheets, according to “Business Payments...

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How the World Does Digital: More Millennials Than Boomers
How the World Does Digital: More Millennials Than Boomers
May 24, 2022  |  Connected Economy

When we picture the digital-first and digital-native revolution powered by smartphones, apps and the lifestyles they evoke, we often think of millennials and Gen Z...

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The Data Point: 33% of Paycheck-to-Paycheck Consumers Are Less Likely to Be Using Credit
The Data Point: 33% of Paycheck-to-Paycheck Consumers Are Less Likely to Be Using Credit
May 24, 2022  |  Consumer Finance

Revelations around the extent of paycheck-to-paycheck living are an eye-opener, with high-earners and strong credit scores living one experience, and those earning less or struggling...

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