PYMNTS Study

Price Critical in Customers’ Decision to Return to Abandoned Cart
Price Critical in Customers’ Decision to Return to Abandoned Cart
November 30, 2021  |  eCommerce

Most consumers, or 86% of online shoppers, have abandoned a shopping cart at least once before completing a purchase, whether because they got distracted, wanted...

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The Top 5 Things We Learned About the US Shopper From Black Friday
The Top 5 Things We Learned About the US Shopper From Black Friday
November 30, 2021  |  Retail

With the busiest shopping day of the year having come and gone and its online equivalent now in the history books too, PYMNTS’ Black Friday...

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44% of UK Grocery Shoppers Spend More at Stores With Loyalty Programs
44% of UK Grocery Shoppers Spend More at Stores With Loyalty Programs
November 30, 2021  |  Loyalty & Rewards

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Gen Z’s More Interested in Extended Warranties Than Product Protection Plans
Gen Z’s More Interested in Extended Warranties Than Product Protection Plans
November 29, 2021  |  Retail

Merchants who want to sell plans that cover product failure and, in some cases, accidental damage should know that marketing language matters. Consumer interest in...

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Inventory Stockouts Cost Retailers Up To $4.6B On Black Friday
Inventory Stockouts Cost Retailers Up To $4.6B On Black Friday
November 29, 2021  |  eCommerce

Black Friday kicked the 2021 holiday season off with a bang. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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61% of Consumers Would Be OK With Login Methods Other Than Passwords
61% of Consumers Would Be OK With Login Methods Other Than Passwords
November 26, 2021  |  Authentication

Today’s consumers have several forms of digital banking and financial accounts — from banks with traditional branches, online-only banks, FinTechs, insurance companies and brokerages. Get...

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Average US Consumer Now Has 5 Retail Subscriptions
Average US Consumer Now Has 5 Retail Subscriptions
November 26, 2021  |  Subscriptions

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57% of Business Buyers Are Making More Purchases on eCommerce Sites 
57% of Business Buyers Are Making More Purchases on eCommerce Sites 
November 24, 2021  |  B2B Payments

B2B sellers have not traditionally paid much attention to streamlining their eCommerce experiences because most corporate buyers seemed comfortable with traditional — albeit lengthier —...

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91% of CFOs Say Digital Business Payments Makes Finance Operations More Efficient
91% of CFOs Say Digital Business Payments Makes Finance Operations More Efficient
November 24, 2021  |  CFO

The movement toward payments digitization has had positive ripple effects in B2B, with an overwhelming number of CFOs remarking that accelerating those modernization efforts also...

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