Amidst all the changes that have taken place over the last 18 months during the digital shift, one institution stands out from the rest: the...
With quick-service restaurants (QSRs), fast-food chains and even dine-in establishments now generating up to 40% of revenues from repeat customers, experience is almost as important...
Use of artificial intelligence (AI) by hospitals is now hitting its stride after a long ramp-up as more systems and facilities sink serious dollars and...
It’s a sad but simple truth: The move to remote work has increased the opportunity for fraud. Employees are more likely to make significant, serious...
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By most accounts, the consumer love affair with retail subscription services has never been stronger, and yet a simple erroneous payment decline can seriously test...
From robotic delivery to voice-based ordering and payment, the food sector continues to ride a wave of digital innovation that touches many aspects of grocery...
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Increasingly, in the midst of the pandemic and looking beyond COVID-19, consumers are interacting more than ever before across a string of digital touchpoints in...