PYMNTS Study

63% of Patients Will Switch Healthcare Providers if Their Payment Experience Doesn’t Cut It

63% of Patients Will Switch Healthcare Providers if Their Payment Experience Doesn’t Cut It
63% of Patients Will Switch Healthcare Providers if Their Payment Experience Doesn’t Cut It
October 20, 2021  |  Healthcare

Consumers are used to ease and convenience when they check out online or in-store and “checking out” at the doctors is no different. In fact,...

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NEW DATA: US Consumers Skip Purchase Protection Plans For 70% of Durable Good Purchases
NEW DATA: US Consumers Skip Purchase Protection Plans For 70% of Durable Good Purchases
October 20, 2021  |  Consumer Insights

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NEW DATA: Buy Now Pay Later Options Drive ‘Forever Sales’ for Merchants
NEW DATA: Buy Now Pay Later Options Drive ‘Forever Sales’ for Merchants
October 20, 2021  |  Buy Now Pay Later

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60% of Online Consumers Bail at Checkout Over Lack of Key Features
60% of Online Consumers Bail at Checkout Over Lack of Key Features
October 19, 2021  |  Point of Sale

Motivated by a desire to control their shopping experience, consumers have significantly shifted their activities to the digital space. Every digital touchpoint represents an aspect...

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75% of Lease-to-Own Consumers Say It’s Their Only Option to Obtain Durable Goods
75% of Lease-to-Own Consumers Say It’s Their Only Option to Obtain Durable Goods
October 19, 2021  |  Retail

Building a trusted relationship with retail customers is the easiest way to ensure a healthy and dedicated business connection. Simply put, when businesses offer an...

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NEW DATA: Cash Strapped Consumers Want Mass Payments Via Digital Wallets and Will Pay For Choice
NEW DATA: Cash Strapped Consumers Want Mass Payments Via Digital Wallets and Will Pay For...
October 18, 2021  |  Consumer Finance

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The QSR Industry Has a Loyalty-Rewards Problem 
The QSR Industry Has a Loyalty-Rewards Problem 
October 15, 2021  |  Loyalty & Rewards

The digital-first food ordering habits that consumers have acquired since the pandemic have fundamentally changed the restaurant industry. A single touchpoint in a much broader,...

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Cross-Border Shoppers Face 11% More Checkout Friction Than Domestic Peers
Cross-Border Shoppers Face 11% More Checkout Friction Than Domestic Peers
October 15, 2021  |  Cross Border Commerce

It’s a big world out there and the rise in cross-border eCommerce presents unprecedented opportunities for businesses to reach new customers and expand into new...

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Profile of the Connected Consumer Emerging in Accelerated Pandemic Time
Profile of the Connected Consumer Emerging in Accelerated Pandemic Time
October 14, 2021  |  Commerce Connected

Until quite recently, few were familiar with terms like “the connected consumer” or “the connected economy” even though they’re both happening right around them. As the pandemic era is teaching us, there’s...

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