PYMNTS Study

67 Pct Of Restaurants’ Orders Come Via Phone Or Digital Channels

67 Pct Of Restaurants’ Orders Come Via Phone Or Digital Channels
67 Pct Of Restaurants’ Orders Come Via Phone Or Digital Channels
August 23, 2021  |  Restaurant innovation

Restaurants have pivoted through the past year and a half of the pandemic to embrace customers’ shifting preferences about how they want to order and...

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Report: Three-Quarters Of Younger Consumers Want Healthcare Payment Plans
Report: Three-Quarters Of Younger Consumers Want Healthcare Payment Plans
August 23, 2021  |  Healthcare

Today’s healthcare providers are finding that America’s millennials — the nation’s first digital natives who comprise the majority of its workforce and new parents —...

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Two Thirds of Consumers Have ‘Zero Tolerance’ for eCommerce Fraud
Two Thirds of Consumers Have ‘Zero Tolerance’ for eCommerce Fraud
August 20, 2021  |  eCommerce

There’s no forgive or forget when it comes to eCommerce fraud. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

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10 Percent Of FIs Offer At Least One Cryptocurrency
10 Percent Of FIs Offer At Least One Cryptocurrency
August 19, 2021  |  Cryptocurrency

As cryptocurrencies continue to gain ground, and to gain a wider embrace in commercial and retail settings, it makes sense that more multinational firms would...

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49 Pct Of Consumers Say Selfie IDs Boost Trust In Providers 
49 Pct Of Consumers Say Selfie IDs Boost Trust In Providers 
August 18, 2021  |  Authentication

As consumers continue to embrace digital channels to get things done – and certainly to transact online – they want to be able to protect...

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52 Pct Of Consumers Made Retail Purchases Using Aggregators In 2020
52 Pct Of Consumers Made Retail Purchases Using Aggregators In 2020
August 17, 2021  |  Retail

Home is where the heart is – and increasingly, where the stuff is, brought to your doorstep by Uber drivers, folks on bikes, Amazon vans...

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Report: 60 Pct Of Credit Union Members Look To Other FIs For Credit Products
Report: 60 Pct Of Credit Union Members Look To Other FIs For Credit Products
August 17, 2021  |  Credit Unions

Credit union (CU) members often feel a strong affinity for their CUs, but that is not always enough to keep them from using other financial...

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Two-Thirds Of Execs Expect Digital Authentication Investments Will Pay For Themselves
Two-Thirds Of Execs Expect Digital Authentication Investments Will Pay For Themselves
August 16, 2021  |  Authentication

The headlines trumpet the gains the cyberthieves are making, through any number of schemes — ransomware, email scams, “phishing” attacks, account takeovers. Get the Full...

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Two-Thirds Of Consumers Would Cut Ties With Merchants Over A Single Online Fraud Incident
Two-Thirds Of Consumers Would Cut Ties With Merchants Over A Single Online Fraud Incident
August 15, 2021  |  eCommerce

New research shows a zero-tolerance attitude among consumers toward online theft in eCommerce today, with 65 percent or more saying a single incident can lose...

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