PYMNTS Study

Why Gen Z Can Be Credit Unions Best Friend or Worst Enemy
Why Gen Z Can Be Credit Unions Best Friend or Worst Enemy
May 22, 2024  |  Credit Unions

In the current economic environment, Generation Z consumers struggle more than older consumers. Nonetheless, they are a growing demographic that financial service providers — including...

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30% of US Consumers Count on Side Hustles to Pay the Bills
30% of US Consumers Count on Side Hustles to Pay the Bills
May 21, 2024  |  Consumer Insights

Although inflation is down to 3.3% from its July 2022 peak of 9.1%, many consumers in the United States are still working some kind of side hustle to make...

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What Are Merchants in Mexico Doing to Boost In-Store Sales?
What Are Merchants in Mexico Doing to Boost In-Store Sales?
May 20, 2024  |  VISA

Across Mexico, more consumers are turning to digital shopping features that offer savings and improve convenience while shopping in the store. Consumers enjoy walking into...

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Three-Quarters of Young Consumers Favor Click-and-Mortar™ Grocery Shopping
Three-Quarters of Young Consumers Favor Click-and-Mortar™ Grocery Shopping
May 17, 2024  |  Retail

Millennials and Generation Z consumers are not satisfied choosing between digital and physical channels to do their grocery shopping — they want it all. By the Numbers...

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Why Gen Z Shops Merchants That Offer Pay Later Plans
Why Gen Z Shops Merchants That Offer Pay Later Plans
May 16, 2024  |  Consumer Finance

Pay later plans have gained value since they offer consumers flexibility and better spend management. PYMNTS Intelligence reveals consumers’ preferences for these plans, particularly around...

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93% of Truck Drivers Want Instant Payments
93% of Truck Drivers Want Instant Payments
May 15, 2024  |  Faster Payments

Truck drivers help keep the supply chain functioning, but the turnover rate is high in the industry — a reality that can have ripple effects...

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Instant Payments Emerge as Balance Sheet Boost for Independent Restaurants
Instant Payments Emerge as Balance Sheet Boost for Independent Restaurants
May 15, 2024  |  Real-Time Payments

Small to mid-sized businesses (SMBs) in the restaurant segment now use instant payments more than other payment methods. PYMNTS Intelligence finds that 74% of businesses...

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75% of Large Banks Agree to Reimburse Victims of Authorized Fraud
75% of Large Banks Agree to Reimburse Victims of Authorized Fraud
May 14, 2024  |  Security & Fraud

The Federal Reserve’s FraudClassifier divides fraud into two categories: authorized fraud and its unauthorized counterpart. Authorized fraud occurs when a legitimate party initiates a payment only to have...

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Small Retailers Struggle to Bounce Back From the Pandemic
Small Retailers Struggle to Bounce Back From the Pandemic
May 13, 2024  |  Retail

As many small- to medium-sized businesses (SMBs) have spent the last year recovering from the impact of the pandemic, mom-and-pop retailers have struggled to regain...

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