PYMNTS Study

Consumers Increasingly Trade Down to Less Expensive Retailers
Consumers Increasingly Trade Down to Less Expensive Retailers
February 14, 2024  |  Consumer Insights

While many of consumers’ cost-conscious behaviors in response to inflation are easing slightly, retail shoppers are increasingly switching to lower-cost stores. Get the Full Story...

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Why Are Merchants and Acquirers So Confused About BNPL and Installment Payment Plans?
Why Are Merchants and Acquirers So Confused About BNPL and Installment Payment Plans?
February 14, 2024  |  Consumer Payments

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1 in 3 Subscription Merchants Offers Social Media Sign-Ups 
1 in 3 Subscription Merchants Offers Social Media Sign-Ups 
February 13, 2024  |  Subscriptions

As consumers increasingly turn to social media to meet more of their day-to-day needs, a small but significant share of subscription merchants is leveraging these...

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Convenience-Seeking Consumers Demand eGrocery Options From an Everyday App
Convenience-Seeking Consumers Demand eGrocery Options From an Everyday App
February 09, 2024  |  Mobile Applications

As convenience-oriented consumers look for a single, unified app to manage their daily tasks, they want their everyday apps to include online grocery shopping options...

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Fed’s Data Hints at Slowing Embrace of Revolving Debt
Fed’s Data Hints at Slowing Embrace of Revolving Debt
February 09, 2024  |  Economy

Is there a literal slowdown in the cards? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

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Half of Discount Refill Subscribers Double Down
Half of Discount Refill Subscribers Double Down
February 08, 2024  |  Subscriptions

Once consumers get used to the subscribe-and-save model, many start piling these subscriptions on. Get the Full Story Complete the form to unlock this article...

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70% of Consumers Opt for Instant Merchant Refunds If Given the Choice
70% of Consumers Opt for Instant Merchant Refunds If Given the Choice
February 05, 2024  |  Disbursements

For most American consumers, disbursements — which include earnings and income payments, Social Security payments, tax refunds, insurance claim payouts and loan disbursements — remain...

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Nearly Half of Credit Users Expect Higher Interest Rates in 2024
Nearly Half of Credit Users Expect Higher Interest Rates in 2024
February 03, 2024  |  Consumer Finance

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Consumers Want Their Personalized Loyalty Offers Delivered via Email
Consumers Want Their Personalized Loyalty Offers Delivered via Email
February 02, 2024  |  Loyalty & Rewards

As brands push communication through their mobile apps, consumers maintain that they would rather get their personalized offers through good, old-fashioned email. Get the Full...

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