Table-service restaurants and quick-service restaurants (QSRs) rushed to implement digital solutions to engage and serve their customers throughout the pandemic’s unprecedented challenges. More than 50%...
The pandemic has forced retail businesses of all types, including restaurants, to quickly adapt to a new normal defined by digital-first consumers who spend more...
Restaurants want to digitize their rewards programs to increase customer engagement and strengthen loyalty, but the required technology infrastructure presents challenges. In the latest "Order...
Digital channels have provided restaurants — and consumers seeking low-touch access to food services — a means of survival since the pandemic began. Digitization has...
Each restaurant patron values certain aspects of the restaurant experience as determined by a combination of their habits, budget and personal preferences. PYMNTS’ research uncovered...
It is no secret that accelerated digital transformation in the pandemic’s wake has changed consumer preferences. As people have become more accustomed to interacting with...
At the height of the pandemic, many in the restaurant industry predicted that the rapid proliferation of ghost kitchens and virtual brands was premature, arguing...
As major restaurant brands look to secure consumers’ loyalty all around the world, Chipotle is expanding its Rewards program internationally. The brand announced Tuesday (June...
In the "Order To Eat Tracker," Capriotti’s Sandwich Shop’s David Bloom tells PYMNTS how he's merged marketing and ordering technology to personalize the customer experience.