As quick-service restaurants (QSRs) rush to automate, their full-service restaurant (FSR) counterparts are forced to take a more nuanced view of innovation. While labor challenges...
Uber co-founder and ex-CEO Travis Kalanick’s ghost kitchen company CloudKitchens is raising funds by the millions, most recently securing an investment from tech giant Microsoft,...
The restaurant industry has gradually changed to meet customer expectations for convenient, seamless experiences. Then the pandemic hit, and this gradual shift drastically accelerated. Restaurants...
Table-service restaurants and quick-service restaurants (QSRs) rushed to implement digital solutions to engage and serve their customers throughout the pandemic’s unprecedented challenges. More than 50%...
The pandemic has forced retail businesses of all types, including restaurants, to quickly adapt to a new normal defined by digital-first consumers who spend more...
Restaurants want to digitize their rewards programs to increase customer engagement and strengthen loyalty, but the required technology infrastructure presents challenges. In the latest "Order...
Digital channels have provided restaurants — and consumers seeking low-touch access to food services — a means of survival since the pandemic began. Digitization has...
Each restaurant patron values certain aspects of the restaurant experience as determined by a combination of their habits, budget and personal preferences. PYMNTS’ research uncovered...
It is no secret that accelerated digital transformation in the pandemic’s wake has changed consumer preferences. As people have become more accustomed to interacting with...