The restaurant industry has had a rough go of it since COVID-19 hit. Due to pandemic-driven restrictions on in-person dining and related health concerns, restaurants...
As much as surviving the pandemic tested restaurants’ resiliency, new digital tools are now allowing them to play offense. During the pandemic, the restaurant industry...
With restaurants struggling to maintain profits, legacy B2B payment practices may drain revenue they can’t afford to lose. Although many restaurants have adopted consumer-facing innovations...
With the digitization of the restaurant industry, aggregators’ marketplaces have become overwhelming for many consumers. In an interview with PYMNTS, André Moraes, senior director of marketing...
After years of explosive growth, ghost kitchens face a reckoning as consumers seek cheaper alternatives. Throughout the pandemic, the delivery-only virtual brand model proliferated, and...
Voice AI is smartening up to fulfill the promise of life without keyboards. Many of us have marveled at the dumbness of answers that, say,...
Bucking the trend of trimming back loyalty programs and digital innovations could help restaurant chains retain customers. Inflation has affected consumers’ dining habits, leaving both...
Inflation is putting QSRs in a bind with menu pricing, with all options posing serious challenges. While some major brands are scaling back their value...
Noma shows that even the most successful restaurants’ courses have been forever altered by COVID-19. The three-Michelin-star establishment in Copenhagen, Denmark, which has many times...