Hourly Workers Are Drowning in Liquidity Gaps, and FinTech Has a Lifeline

For millions of Labor Economy workers, the road to financial wellness, or thriving rather than surviving, is about more than simply having a job.

It is increasingly about whether they can keep cash flowing smoothly enough between paychecks to meet long-term goals.

PYMNTS Intelligence’s Wage to Wallet research with Ingo Payments and WorkWhile paints a picture of a Labor Economy under mounting liquidity pressure, where confidence is weakening even as employment remains relatively stable. The growing strain of managing bills, spending and savings is exacerbated in an economy where timing gaps increasingly carry financial penalties.

That backdrop is creating an opportunity for FinTech platforms that position themselves not merely as payment apps or lenders, but as financial management ecosystems built around cash flow visibility, liquidity access and financial wellness.

Confidence Splits Along Liquidity Lines

The December Wage to Wallet Index described what PYMNTS Intelligence called a “Mirror Image” economy, where salaried workers increasingly feel optimistic while hourly Labor Economy workers remain stuck in pessimistic territory.

Roughly 41% of Non-Labor Economy workers said they felt financially better off than the national economy, while only 17.7% of Labor Economy workers said the same. Meanwhile, 40.4% of hourly workers reported feeling worse off than the broader economy.

More recently, the April Wage to Wallet Index showed that pessimism intensified further in as Labor Economy workers grew more concerned about personal finances, savings capacity and job security.

Coming into the end of last year, nearly half of Labor Economy workers delayed or missed a bill payment because their paycheck had not yet cleared. The December report said timing friction, rather than outright insolvency, increasingly drives financial distress.

At the same time, only 11% of Labor Economy workers said in the April report that they would primarily rely on savings during financial stress, underscoring how thin many households’ financial cushions remain.

The result is what the December report described as a “liquidity tax,” where overdraft fees, late fees and payment penalties consume a disproportionate share of hourly workers’ income.

Nearly one-third of both hourly and salaried workers incur late fees or overdrafts monthly, but the burden lands harder on low-income households because the costs are effectively fixed, the December report found.

For Labor Economy workers, the average monthly liquidity tax represented roughly 3.4% of income versus 1.2% for higher earners, per the December report.

Cash Flow Management Becomes the Product

Amid those pressures, there has been a reshaping of how digital financial platforms position themselves.

Firms are competing around tools that help workers manage cash timing, avoid fees, track credit health and smooth spending volatility before small disruptions become larger financial problems.

SoFi CEO Anthony Noto framed the company’s strategy around helping members manage their money holistically rather than offering isolated products.

“Our critical success factor is helping people spend less than they make and invest the rest,” Noto said during the company’s earnings call.

He added that consumers increasingly need financial guidance “for all the days in between,” not only major financial decisions.

SoFi has expanded offerings tied to financial planning, budgeting, investing and credit monitoring as part of its broader ecosystem strategy. The company also highlighted tools designed to deepen engagement around financial wellness and long-term planning rather than purely transactional banking relationships.

Block is taking a similar approach inside Cash App.

During the company’s earnings call, executives described efforts to integrate borrowing, payments, savings and spending management tools more tightly across the platform. Block also has also begun rolling out Cash App Score, which executives described as helping users gain more actionable visibility into their financial standing.

Block CEO Jack Dorsey said the company increasingly sees artificial intelligence-powered financial tools functioning as systems that can help users identify problems earlier.

LendingClub executives similarly emphasized the growing importance of financial management tools that help consumers use credit strategically rather than reactively. The company is embarking on a rebranding to Happen Bank.

During the company’s earnings call, CEO Scott Sanborn described the firm’s “motivated middle” customers as consumers focused on “making progress” through responsible use of credit and savings products. The company highlighted offerings including cash back rewards tied to on-time loan payments and savings products designed to encourage long-term financial stability. Executives said borrowers using LendingClub checking accounts increasingly routed loan payments directly through the platform.

Loyalty and Financial Stability

The PYMNTS research suggests that the next competitive battleground for consumer-facing FinTechs may revolve around who best helps workers stabilize their financial lives during periods of uncertainty. That makes financial wellness less of a branding exercise and more of a retention strategy.

As workers grow more cautious about spending and increasingly focused on preserving housing, transportation and basic stability, platforms that help consumers avoid late fees, smooth liquidity gaps and maintain financial visibility could gain stronger long-term loyalty.