Subscription Churn

Walmart’s Vizio Acquisition Could Bring Revenue, Subscribers if It Tracks Data
Walmart’s Vizio Acquisition Could Bring Revenue, Subscribers if It Tracks Data
February 21, 2024  |  Subscriptions

This week Walmart announced it is buying TV manufacturer Vizio for $2.3 billion. Walmart (and its affiliate, Sam’s Club) have been selling the Vizio brand...

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TechCrunch Cuts Subscription Program as Consumers Cancel Media Memberships
TechCrunch Cuts Subscription Program as Consumers Cancel Media Memberships
January 31, 2024  |  Subscriptions

Amid ongoing financial pressures, consumers are making difficult decisions about which subscriptions provide enough value to keep and which to cancel, and against this backdrop,...

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Retail Merchants Focus on Loyal Subscribers to Shore Up Sales
Retail Merchants Focus on Loyal Subscribers to Shore Up Sales
December 20, 2023  |  Subscriptions

In the last two years, due to persistent inflation and consumers returning to normal life, retail product subscriptions have steadily decreased from pandemic boom times...

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Gen Z Subscribers Steer Clear of Commitment
Gen Z Subscribers Steer Clear of Commitment
October 23, 2023  |  Subscriptions

As subscription services target younger consumers, Generation Z is proving to prefer shorter stints over long-term commitments. According to findings from PYMNTS Intelligence’s study “The...

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Subscription Merchants See Failed Payments Spike Churn Rates
Subscription Merchants See Failed Payments Spike Churn Rates
August 02, 2023  |  Subscriptions

When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of...

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Gen Z Leads Decline in Subscription Renewals
Gen Z Leads Decline in Subscription Renewals
May 26, 2023  |  Retail

Value may outweigh convenience when it comes to recurring subscriptions, as consumers seek any and all avenues to cut costs. Consumers are digging deep to...

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Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
May 08, 2023  |  Subscriptions

Despite belt-tightening among consumers, retail subscriptions proved resilient in the first quarter and show no signs of weakening, offering proof points on the power of...

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Food and Beverage Subscriptions Struggle to Retain Members
Food and Beverage Subscriptions Struggle to Retain Members
May 05, 2023  |  Subscriptions

Food and beverage subscriptions see disproportionate churn relative to other industries as consumers rethink which recurring payments they really want or need and which they...

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Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
May 05, 2023  |  Payment Methods

PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus...

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