More call centers are beginning to rely on artificial intelligence (AI) for greater insights. In recurring payments, subscription commerce is having a “fear of commitment” moment. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. All This, Today In Data.
$775M: Predicted losses due to account takeovers at call centers by 2020
71 percent: Share of digital media consumers who planned to cancel their subscriptions within one year after just one month of service
44.8 percent: Portion of consumer services firms that consider innovation crucial to their survival
$35B: Expected value of the global call center software market by 2025.
26 percent: Share of consumer services merchants that are “very” or “extremely” interested in smart POS systems