Keeping Customers Safe (And Satisfied) With Call Center Innovation
Call centers need to ensure that they provide a robust customer experience via multiple channels, but that need can make the authentication process tricky in terms of satisfying consumers who want speed. In alternative finance news, companies are building better payday lending products. And, in retail, consumer food brands such as ReGrained are upcycling ingredients, and the pharmacy sector is experiencing ongoing innovation as well as disruption. All this, Today in Data.
