Customers Want FIs That Deliver In-Branch and Online Hybrid Financial Solutions

Digital-First Banking Tracker® - May 2022

The pandemic’s surge in online and mobile banking has subtly ebbed back toward a more hybrid approach that offers customers both digital convenience and face-to-face counsel. In the latest Digital-First Banking Tracker, a PYMNTS and NCR collaboration, Valley Bank’s Stuart Cook explains how offering customers these hybrid experiences helps to forge stronger long-term relationships.

 

Inside the May Tracker
  • An interview with Stuart Cook, chief product officer for Valley Bank, on how millennial and Generation Z customers are combining digital tools with in-branch counsel to plan their financial wellness journeys
  • The latest headlines from the digital banking space, including the regulation and compliance bottlenecks affecting banks’ FinTech partnerships and how FIs are both reducing the number of physical branches and transitioning those branches toward more locally relevant services
  • PYMNTS Intelligence on how consumers have made securing their financial well-being a top priority following the pandemic and why they are turning to FIs that can provide both frictionless digital tools and traditional in-branch service to do so

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    NCR Voyix Digital-First Banking Tracker Series