Digital-First Banking

Interactive Teller Machines: Banking’s Next Big Thing? Digital-first banking solutions have become the gold standard for customer experience — whether consumers are opening accounts or withdrawing cash. In the Digital-First Banking Tracker, BOK Financial Corp.’s Thomas Hay discusses deploying innovations like digital onboarding solutions and interactive teller machines (ITMs) to meet customers' banking needs across all channels.

Inside the June Tracker

An interview with Thomas Hay, chief operation officer of consumer banking at BOK Financial Corp., on how the financial institution has transformed its services over the course of the pandemic
The latest digital-first banking headlines, including why Gen Z consumers are turning to traditional financial services and how chatbots are reshaping the online and mobile banking experience
A Deep Dive analyzing how the retail banking experience is set to transform with more than half of American adults fully vaccinated as of early June this year