NCR - Digital-First Banking - March/April 2022 - Learn how offering seamless online banking services can help banks push past the competition and support SMBs

Banks Turn to Tech to Keep the Human Touch in SMB Digital Banking

Digital-First Banking Tracker® – March/April 2022

Small to mid-sized businesses (SMBs) want cutting-edge digital banking services to help them attract — and interact — with global customers, yet still with personalized financial offers that cater to their business. In the Digital-First Banking Tracker, a PYMNTS and NCR collaboration, Canvas Credit Union’s Frank Robinson explains why offering hybrid approaches such as Interactive Teller Machines removes complexity and allows SMBs to focus on what they do best.

Inside the March/April Tracker

  • An interview with Frank Robinson, business sales and service manager for Canvas Credit Union, on how businesses can utilize technology to keep customers satisfied in a digital-first economy
  • The latest headlines from the digital-first banking space, including why U.S. retail bank branch closures in 2021 broke 2020’s record and why small business owners’ satisfaction with their banks surged this year
  • PYMNTS Intelligence analyzing what businesses expect from their FIs and how important it is for banks to offer companies faster, more seamless digital banking experiences

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