Digital-First Banking Tracker® – August 2021

PNC Says Hello To Small ‘Solution Centers’ And Goodbye To Aging Branches

Digital-First Banking Tracker® – August 2021

In the face of changing consumer behaviors and rising digital competitors, Pittsburgh-based PNC Financial is shuttering close to 300 branches in favor of small, digitally connected “Solution Centers.” In the Digital-First Banking Tracker, a PYMNTS and NCR Corporation collaboration, PNC’s Kevin McCann discusses how these little branches are largely self-service and brimming with options.

Inside the August Tracker

  • An interview with Kevin McCann, national territory executive for PNC Financial Services Group, on the Pittsburgh-based bank’s strategy of shuttering branches in favor of 2,500-square-foot “solution centers” to cater to consumers’ digital-first needs
  • The latest digital-first banking headlines, including why 67 percent of financial services leaders say they are planning to invest in APIs within the next year and why bank branches in South Carolina are expanding with the help of ITMs and other digital-forward tools for in-person banking
  • An analysis of how APIs have eased banks’ digital transformations over the past year and how they will continue to offer a competitive edge in both online and on-site banking in the years ahead

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