NCR - Digital-First Banking: Experience-Oriented Digital-First Banking - October 2022 - Discover how personalization and automation tools are changing how we do business and how these tools can help keep SMBs afloat

Experience-Oriented Digital-First Banking

Personalization Becomes Competitive Advantage for Digital-First Banks

With 80% of Gen Z consumers now eager to complete complicated banking tasks such as loan applications online, the race to win these digital-only customers is just beginning. In the “Digital-First Banking Tracker®,” a collaboration with NCR, Novo’s Grant Sahag tells PYMNTS how important personalization and automation are in gaining the trust of SMBs and individuals.

Inside the October Tracker

  • Small businesses are often forced to make do with limited resources, but tools such as personalization and automation can help level the playing field.
  • Bank of America is increasing its spending on digital technology, and Truist Financial Corporation announces a new digital banking app.
  • Digital banking is already mainstream and will only grow, but winning consumers’ hearts with the technology is a more human matter.

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    Digital-First Banking