Digital-First Banking Tracker® – October 2021

Ally Financial On Tapping AI-Powered Tools For Digital-First Banking Experience

Digital-First Banking Tracker® – October 2021

Offering connected banking experiences is fast becoming table stakes for financial institutions (FIs), with consumers wanting to bank wherever and however they want. In the latest Digital-First Banking Tracker®, Ally Financial’s Sathish Muthukrishnan discusses how artificial intelligence-powered tools such as virtual assistants and wearables are becoming key to matching digital-first consumers’ growing expectations.

Inside the October Tracker

  • An interview with Sathish Muthukrishnan, chief information, data and digital officer for digital-only bank Ally Financial, regarding how consumer banking preferences are shifting and how AI can help financial institutions meet their changing expectations for personalized and convenient financial experiences
  • The latest digital-first banking trends, including why 25 percent of U.S. consumers who own voice-activated speakers have used them to make purchases and why U.S. bank JPMorgan Chase is launching a digital-first FI in the United Kingdom
  • A Deep Dive analyzing how FIs can utilize wearables or voice-activated devices to boost customer engagement and loyalty

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