Digital-First Banking Tracker® – May 2021

Chase Bank On Using Mobile To Bridge Consumers' Old And New Banking Habits

Digital-First Banking Tracker® – May 2021

As consumers reengage in the physical world, they are still seeking self-service banking tools that deliver an end-to-end contactless experience. In the Digital-First Banking Tracker, Allison Beer, head of customer experience and digital for Chase Bank discusses how enabling experiences such as use of mobile banking apps to start cash withdrawals at ATMs is becoming key to meeting customers’ digital needs in today’s evolving environment.

Inside the May Tracker

  • An interview with Allison Beer, chief product officer and head of customer experience and digital for Chase Bank, on how the bank has worked to develop and deploy a variety of self-service innovations to help support consumers’ needs during the pandemic
  • The latest headlines from the digital ID space, including how banks across western Massachusetts are turning to video teller services to offer more convenience to branch visitors and why 41 percent of North American consumers are more likely than they were a year ago to prefer opening bank accounts online
  • An in-depth look at how FIs are catering to consumers who prefer brick-and- mortar visits, despite a rise in digital banking, by offering ITMs and other self-service technologies

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