Digital-First Banking Tracker® - December 2020

The Digital-First Banking Tracker®, a PYMNTS collaboration with NCR Corporation, is your go-to monthly resource for updates on trends and changes in digital-first banking.

Inside the December Tracker
  • An interview with CarrieAnne Cormier, senior vice president at Avidia Bank, on how pandemic-driven challenges in 2020 have shaped its online and in-branch innovations and customer outreach
  • The latest digital-first banking developments, including why 54 percent of U.S. consumers want contactless account-opening capabilities and why customers are demanding shorter lines and longer operating hours at bank branches
  • A Deep Dive analyzing how the pandemic will shape the banking industry’s future and how banks should adjust their services and customer experiences

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