Digital-First Banking

Answering Phones And Online Service: The Case For The Human-Centric Digital Bank Digital banking may be all the rage, but customers still want personalized service that comes with human interaction — at least some of the time. In the Digital-First Banking Tracker, a PYMNTS and NCR Corporation collaboration, Simmons Bank’s Sabrina McDonnell discusses the balance needed to be a human-centric digital bank.

Inside the September Tracker

An interview with Sabrina McDonnell, executive vice president and chief customer experience officer at Simmons Bank, on how access to digital banking paired with human interaction can help satisfy digital-first customers
The latest developments in digital banking, including why 83 percent of financial services leaders are implementing cloud-based technology as part of their infrastructure and why just 17 percent of consumers expect to use a digital-only FI as their primary banking institution next year
A Deep Dive analyzing how banks can add a human touch to their digital-first services to help emphasize personalization