Digital-First Banking

Silicon Valley Bank’s Digital-First Approach to Keeping Tech Innovators Engaged Serving digital-first banking clients means meeting them where they are, whether they reach out online or want to talk finances over a glass of wine at an in-branch cellar. In the Digital-First Banking Tracker, a PYMNTS and NCR Corporation collaboration, Silicon Valley Bank’s Milton Santiago explains how cross-channel access to personalized services and products keeps the bank’s startup and tech innovator clients satisfied.

Inside the January Tracker

An interview with Kaushal Pandia, head of global digital acquisition and onboarding at Silicon Valley Bank, and Milton Santiago, global head of digital services, discussing how banking on the cutting edge of digital transformation mixes personalized services with real-time data analytics to create a banking environment that proactively anticipates customer needs
The latest digital-first banking headlines, including how 62% of consumers now consider mobile banking apps to be a necessity and how financial hardships have prompted Generation Z consumers to prioritize stability
A Deep Dive examining how ATMs are bridging the gap between digital banking and physical branches