Digital-First Banking

Smart Automation: The Invisible Force That Improves Credit Union Member Experiences FIs use smart automation to improve member experiences behind the scenes, creating more secure and efficient processes while lowering friction. In the Digital-First Banking Tracker, a PYMNTS and NCR collaboration, Veridian Credit Union’s Brett Engstrom talks about cumulative gains from cutting seconds off transactions, algorithms that learn better ways to spot fraud and automated bots that emulate live assistance.

Inside the April Tracker

An interview with Brett Engstrom, chief information officer at Veridian Credit Union, on how smart automation creates a better member experience while saving manual labor and making internal processes more efficient
The latest headlines from the digital-first banking space, including the regulation and compliance bottlenecks affecting banks’ FinTech partnerships and how FIs are reducing the number of physical branches and transitioning those branches toward more locally relevant services
An in-depth look at how FIs’ AI and ML innovations are creating better engagements with customers that reduce risk and improve the relevance of product offerings