In-store and curbside pickup — also known as “click-and-collect” options — are helping Australian merchants boost their bottom lines. Not only did roughly three in 10 Australian eCommerce shoppers use click-and-collect for their most recent purchase, but four in 10 of those click-and-collect shoppers wound...
Retailers seeking to provide rapid deliveries face an ever-moving target as consumers’ definition of speed evolves. Customers who were once content to wait three to five business days for packages have become accustomed to Amazon Prime’s free two-day delivery and expect to find such conveniences...
With the popularity of click-and-collect offerings in Europe, Amazon is rolling out the option for shoppers to pick up their packages from staffed counters at Italian and U.K. retailers. The eCommerce retailer is teaming up with Next Plc, and has forged similar partnerships with Giunti...
The last mile of prescription refills remains a frustrating, friction-filled experience. Pharmacy apps make the act of refilling a breeze. Text prompts offer reminders that prescriptions are ready. At that point, the slick user experience quickly unravels. The quick trip to the pharmacy becomes a...
January 07, 2019
When Bell and Howell (BH) first examined how it could compete in the automated, self-service delivery kiosk and locker space a few years ago, it was because two things were becoming crystal clear about the market, CEO Larry Blue told Karen Webster for 2019’s first edition of the Monday Conversation. The first thing was that getting “buy-online, pickup-in-store” (BOPIS) right […]
May 14, 2019
With the popularity of click-and-collect offerings in Europe, Amazon is rolling out the option for shoppers to pick up their packages from staffed counters at Italian and U.K. retailers. The eCommerce retailer is teaming up with Next Plc, and has forged similar partnerships with Giunti and other merchants in Italy, Bloomberg reported. The offering is […]
March 05, 2018
To solve for fashion retailer Zara’s customers facing long lines to pick items up in its stores, the company is turning to a high-tech solution for its “click and collect” service....
September 03, 2015
While online commerce may slowly be seeping into the B2B world, there are still plenty of areas of friction. Difficult-to-use supplier websites with insufficient product information can lead to high...
May 14, 2015
According to Le Journal du net, France’s online sales have increased 13.7 percent between the first trimesters of 2014 and 2015, reaching a total of €15.2 billion (roughly $17.3 billion)...
