Consumer Insights news and trends

The Pink Skirt Problem: Why AI Agents Can’t Own Serendipity

June 10, 2026
What Revolving Credit’s 10.4% Growth Says About Consumer Resilience
Consumer Finance // June 07, 2026

Call it the trillion-dollar question, focused on the U.S. consumer: How much longer can spending keep outpacing the economic headlines? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

72% of Consumers Pay for Instant Income Access
Real-Time Payments // June 04, 2026

Instant payments are increasingly being judged less by how fast money moves and more by what faster access allows consumers to do. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Retail Sales Growth Masks Consumer Pullback Across Key Categories
Economy // May 14, 2026

Retail sales rose again in April, but the latest government data showed consumers continuing to shift spending toward necessities while pulling back in several categories tied to discretionary purchases and larger household items. Get the Full Story Complete the form to unlock this article and...

Consumers Are Learning to Trust AI Through Shopping
artificial intelligence // May 14, 2026

Product link discovery has the highest adoption rate of any personal artificial intelligence (AI) task measured in a new PYMNTS Intelligence study, and it’s the only one that’s both already widespread and still growing. Get the Full Story Complete the form to unlock this article...

Interviews & Exclusives
72% of Consumers Pay for Instant Income Access

June 04, 2026
Instant payments are increasingly being judged less by how fast money moves and more by what faster access allows consumers to do. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By […]

Retail Sales Growth Masks Consumer Pullback Across Key Categories

May 14, 2026
Retail sales rose again in April, but the latest government data showed consumers continuing to shift spending toward necessities while pulling back in several categories tied to discretionary purchases and...

Issuers Chase Top of Wallet Through Better Apps

May 14, 2026
As credit card spending remains resilient across many consumer segments, issuers are confronting a more nuanced contest over where that spending ultimately lands: not simply in consumers’ wallets, but at...

Top-of-Wallet Credit Choices Have Moved to Mobile

April 15, 2026
“Winning Top of Wallet: How Credit Card Apps Shape Choice,” a collaboration between PYMNTS Intelligence and Elan Credit Card, examines how the credit card mobile app is becoming a much bigger...

Quick Reads
The Conference Board Finds Labor Market Optimism Lifts Consumer Confidence

February 24, 2026
Slight improvements in consumers’ expectations for business conditions, labor market conditions and incomes drove a turnaround in consumer confidence in February, The Conference Board said Tuesday (Feb. 24). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our […]

Holiday Shoppers Increase Their Use of Cross-Channel Shopping and AI Tools

December 23, 2025
American consumers spent more this holiday season while using cross-channel shopping and artificial intelligence (AI) tools for bargain hunting and convenience, according to separate analyses by Mastercard and Visa. Get the Full Story...

American Express Reports 9% Increase in Consumer Spending Around Thanksgiving

December 10, 2025
Consumer retail spending from the week before Thanksgiving through Cyber Monday (Dec. 1) was up 9% year over year, American Express Chairman and CEO Stephen J. Squeri said Wednesday (Dec....

Procter & Gamble Says Its ‘Very Strong Price Ladders’ Serve All Consumer Cohorts

October 24, 2025
Procter & Gamble is seeing a split in the shopping habits of consumers, with some buying the company’s products in bulk and others looking to spend only a small amount...