Consumer Insights news and trends

57% of Consumers Received Financial Advice in 2023

January 13, 2025
financial advice, consumer finances
U. Mich: Consumers See Higher Inflation in 2025
Consumer Insights // January 10, 2025

Consumers expect to see higher inflation in the year ahead and in the long run, according to preliminary results for the University of Michigan’s January Surveys of Consumers. Year-ahead inflation expectations “soared” from 2.8% in December to 3.3% in January, reaching its highest reading since...

Beyond Shopping: Malls Seek New Life as Dynamic Destinations
News // January 03, 2025

Paco Underhill is a name synonymous with the evolution of retail spaces, particularly malls. As an environmental psychologist, retail consultant and the author of “Why We Buy,” Underhill has dedicated his career to understanding the behavior of consumers and how the retail world responds to...

61% of Zillennials Prioritize Convenience, Driving Digital Wallet Adoption
Digital Payments // December 23, 2024

Zillennials, born between 1991 and 1999, are reshaping payment trends as their spending power increases. They are embracing digital wallets, moving away from cash, and being cautious with credit cards. As this generation’s influence grows, businesses must adapt to their payment preferences to meet their...

Retailers Rewrite Playbooks as Consumers Tighten Budgets, Shift Spending
Consumer Insights // December 17, 2024

Retailers across the U.S. are confronting a new era of cautious spending as consumers tighten their belts in response to ongoing economic pressure. Inflation, rising living costs and a backdrop of political and economic uncertainty have prompted shoppers to rethink their purchasing habits, sharpening their...

Interviews & Exclusives
57% of Consumers Received Financial Advice in 2023

January 13, 2025
Rising inflation and stagnant incomes are forcing many Americans to reconsider their financial stability, prompting a surge in demand for personal finance advice. Economic headwinds are leaving people worried about their financial future, leading more individuals to seek planning support. The PYMNTS Intelligence report, “Navigating Financial Uncertainty: Whose Advice Do Americans Trust?,” in collaboration with […]

Beyond Shopping: Malls Seek New Life as Dynamic Destinations

January 03, 2025
Paco Underhill is a name synonymous with the evolution of retail spaces, particularly malls. As an environmental psychologist, retail consultant and the author of “Why We Buy,” Underhill has dedicated...

61% of Zillennials Prioritize Convenience, Driving Digital Wallet Adoption

December 23, 2024
Zillennials, born between 1991 and 1999, are reshaping payment trends as their spending power increases. They are embracing digital wallets, moving away from cash, and being cautious with credit cards....

Paycheck-to-Paycheck Consumers Eye Job Changes as Labor Market Shows Strength

December 06, 2024
It’s a natural reflex, part of human nature: When the pressure’s on, we look to a solution. For consumers living paycheck to paycheck, the prospect of moving on to the...

Quick Reads
U. Mich: Consumers See Higher Inflation in 2025

January 10, 2025
Consumers expect to see higher inflation in the year ahead and in the long run, according to preliminary results for the University of Michigan’s January Surveys of Consumers. Year-ahead inflation expectations “soared” from 2.8% in December to 3.3% in January, reaching its highest reading since May, the survey found. The reading was also higher than […]

Convenience Drives Growing Adoption of Mobile Shopping

November 29, 2024
Mobile shopping is reportedly gaining ground during this year’s holiday shopping season. The growth is being driven by the convenience provided by refinements retailers have made to the mobile shopping experience, Reuters reported...

Holiday Shoppers Wait for Deals Before Buying

November 29, 2024
Early results from this year’s holiday shopping season reportedly suggest that consumers are waiting for deals before buying. Shoppers are focused on promotions and are frequenting some but not all...

Best Buy Revenues Dip as Consumers Await ‘Deals and Sales’

November 26, 2024
Best Buy says cautious, deal-chasing consumers and the presidential election kept quarterly sales muted. The electronics retailer released earnings Tuesday (Nov. 26) showing a 2.9% drop in comparable sales, higher...