Consumer Insights news and trends

Parents Split on What Makes Buy Now, Pay Later Options Attractive

October 26, 2026
pay later family budgets
Shoppers Would Send AI Agents to Marketplaces Over Brand Sites
eCommerce // October 23, 2026

Artificial intelligence (AI) shopping agents could make it easier for consumers to compare products and complete purchases, but they may not change where shoppers spend their money. Even when an autonomous AI assistant can purchase the same product from competing merchants at identical prices, with...

Pay-by-Bank Could Win 32% of Bill Payments With the Right Incentives
Payment Methods // October 12, 2026

Digital bank customers are more willing than the broader banking population to move transactions to Pay by Bank when the payment method comes with discounts and buyer protection, according to PYMNTS Intelligence research. The findings come from “Pay by Bank Deep Dive: Digital Bank Users...

Consumers Get Choosier About Credit
Consumer Finance // October 07, 2026

Consumer credit is still growing, but consumers eased off the form of borrowing they can adjust most readily from month to month. Federal Reserve data released Wednesday (Oct. 7) show consumer credit expanded at a seasonally adjusted annual rate of 1.9% in August, less than...

Conference Board Finds Consumer Price Concerns Hit New Highs
Economy // September 29, 2026

Consumer confidence fell in September as consumer concerns about the cost of fuel and other goods and services rose to new heights, The Conference Board said in a Tuesday (Sept. 29) press release. The Conference Board Consumer Confidence Index fell by 6.7 points during September...

Interviews & Exclusives
Parents Split on What Makes Buy Now, Pay Later Options Attractive

October 26, 2026
Pay later providers competing on monthly payment size, total cost and interest-free terms face different definitions of an attractive offer — even among households with children. Monthly payment amount is the leading consideration for 34% of married parents, according to PYMNTS Intelligence’s “The Family Factor: Where Pay Later Providers Can Compete, an analysis of the […]

Pay-by-Bank Could Win 32% of Bill Payments With the Right Incentives

October 12, 2026
Digital bank customers are more willing than the broader banking population to move transactions to Pay by Bank when the payment method comes with discounts and buyer protection, according to...

Consumers Get Choosier About Credit

October 07, 2026
Consumer credit is still growing, but consumers eased off the form of borrowing they can adjust most readily from month to month. Federal Reserve data released Wednesday (Oct. 7) show...

Summer Expenses Will Follow 77% of Gen Z Into Fall

September 01, 2026
The biggest threat to the summer budget may be the expenses consumers can’t cancel. New PYMNTS Intelligence data suggests that groceries, utility bills and transportation costs are putting more pressure...

Quick Reads
Conference Board Finds Consumer Price Concerns Hit New Highs

September 29, 2026
Consumer confidence fell in September as consumer concerns about the cost of fuel and other goods and services rose to new heights, The Conference Board said in a Tuesday (Sept. 29) press release. The Conference Board Consumer Confidence Index fell by 6.7 points during September to reach 81.9 at the end of the month, according […]

European Consumers’ Inflation Expectations Ease Despite Middle East War Uncertainty

August 21, 2026
European consumers’ inflation expectations inched down in July, the European Central Bank said in a Friday (Aug. 21) press release. Consumers’ median expectations for inflation over the next 12 months decreased from 3.0% in June...

The Conference Board Finds Labor Market Optimism Lifts Consumer Confidence

February 24, 2026
Slight improvements in consumers’ expectations for business conditions, labor market conditions and incomes drove a turnaround in consumer confidence in February, The Conference Board said Tuesday (Feb. 24). The organization’s Consumer...

Holiday Shoppers Increase Their Use of Cross-Channel Shopping and AI Tools

December 23, 2025
American consumers spent more this holiday season while using cross-channel shopping and artificial intelligence (AI) tools for bargain hunting and convenience, according to separate analyses by Mastercard and Visa. Mastercard SpendingPulse found that U.S....