Customers news and trends

American Orthodontics Launches B2B eCommerce Site
eCommerce // October 26, 2022

Orthodontic product manufacturer American Orthodontics has launched a B2B eCommerce site designed to simplify and streamline the buying experiences for both its sales force and its customers who order direct. Developed and deployed in collaboration with modern commerce firm Avensia, the site aims to consolidate...

Customers Flee Coinbase’s Fees, Pushing Exchange Out of Top 10
Cryptocurrency // July 15, 2022

Coinbase is bleeding customers so quickly that it has collapsed out of the top 10 global cryptocurrency exchanges, dropping from fourth to 14th in just eight months. While many retail buyers, who make up 95% of Coinbase’s customer base, have fled crypto since the price...

Persona Marketing Finds Its Place In Pandemic Retailing
Retail // July 20, 2020

With more companies trying to catch up to Digital 3.0, the issue of audience identification becomes critical. Pre-pandemic versions of traditional customer segmentation have been set back by changes in the fortunes and preferences of the general population. A better way to go might be...

Klarna Hits 7.85M Customers For BNPL Services
Buy Now Pay Later // June 04, 2020

Global payment and shipping service Klarna has reached a new milestone with 7.85 million U.S. customers, according to a press release. The company credits the achievement to its multitude of partnerships with a variety of companies, including H&M, Sephora, Timberland, The North Face, Shein, Fender,...

Interviews & Exclusives
McDonald’s Earnings Deep Fry Wall Street Expectations

July 26, 2017
“The [McDonald’s] brand is about fun. We really create delicious ‘feel-good’ moments for everybody that are also light hearted.” That was McDonald’s VP of Global Digital Experiences, Farhan Siddiqi, back in May when he dropped in to talk with Karen Webster about McDonald’s future in retail, as the digital doors were unlocking for one the world’s best […]

In Payments, Closed and Open, Global and Local

June 16, 2017
One month into his new gig as CEO of AEVI, Nelson Holzner tells PYMNTS’ Karen Webster that technology — strengthening the ever-evolving bond between merchants and acquirers and the customers...

Helping Acquirers Embrace An App-Centric Future

April 26, 2017
The historical relationship between merchants, acquirers and ISOs was fairly simple — it was often based on bundling payments processing around POS terminals. But a funny thing happened on the...

LiveWorld Enables Human + Chatbot Cooperation

April 21, 2017
If the recent news from Facebook’s F8 developer conference is any indication, the future of online communication between businesses and consumers will occur more often via AI-driven chatbots. It’s not...

Quick Reads
Ripple Optimistic About US Banks Adopting XRP

July 17, 2023
Ripple is reportedly optimistic about the prospect of financial institutions being interested in using its On-Demand Liquidity (ODL) product, which utilizes XRP for money transfers, in the third quarter. This news comes after the recent court ruling that determined that XRP, a cryptocurrency closely associated with the blockchain-based startup, isn’t necessarily a security, CNBC reported Monday (July 17). Ripple General […]

American Orthodontics Launches B2B eCommerce Site

October 26, 2022
Orthodontic product manufacturer American Orthodontics has launched a B2B eCommerce site designed to simplify and streamline the buying experiences for both its sales force and its customers who order direct....

Klarna Hits 7.85M Customers For BNPL Services

June 04, 2020
Global payment and shipping service Klarna has reached a new milestone with 7.85 million U.S. customers, according to a press release. The company credits the achievement to its multitude of...

German Neobank N26 Sees 40 Pct. Customer Increase Since Summer

January 24, 2020
German smartphone bank N26, valued at $3.5 billion by investors, now has 5 million customers, co-founder Valentin Stalf said. Berlin’s most valuable FinTech startup grew from the 3.5 million users...