Ethoca news and trends

39% of eCommerce Shoppers Are Initiating More Disputes
eCommerce // February 14, 2022

Since the start of the pandemic, there has been a surge in consumers’ online shopping. In fact, 54% of all adult consumers are shopping online more now than they did before the pandemic, according to Tackling The Chargeback Surge, a PYMNTS and Ethoca collaboration based...

More Online Shopping Means More Disputed Charges
eCommerce // February 14, 2022

The past two years have seen a surge in eCommerce activity around the world, bringing with it a spike in the number of transaction disputes. PYMNTS research shows that 39% of consumers across Australia, the U.K. and the U.S. — about 25 million people —...

Report: Online Disputes Are Surging — What Merchants Are Doing to Fight Back
eCommerce // February 07, 2022

The past two years have been a watershed moment for eCommerce, but the rise in online purchases has triggered an unexcepted consequence: a surge in both transaction disputes and chargebacks. Recent PYMNTS research shows 39% of eCommerce shoppers in Australia, the United Kingdom and the...

Mastercard’s Ethoca Teams With European PSP Nets to Lower Chargebacks
Credit Cards // December 06, 2021

European payment service provider (PSP) Nets is partnering with Ethoca, a Mastercard company, to help merchants and banks minimize chargebacks, lower consumer transaction confusion, and better share details of confirmed fraud and dispute information. Nets Merchant Services CEO Robert Hoffmann said in a press release...

Interviews & Exclusives
39% of eCommerce Shoppers Are Initiating More Disputes

February 14, 2022
Since the start of the pandemic, there has been a surge in consumers’ online shopping. In fact, 54% of all adult consumers are shopping online more now than they did before the pandemic, according to Tackling The Chargeback Surge, a PYMNTS and Ethoca collaboration based on a survey of 3,557 consumers across Australia, the U.K. […]

Report: Online Disputes Are Surging — What Merchants Are Doing to Fight Back

February 07, 2022
The past two years have been a watershed moment for eCommerce, but the rise in online purchases has triggered an unexcepted consequence: a surge in both transaction disputes and chargebacks....

Mastercard’s Gerber: Innovation Needs Consumer Trust To Advance The Digital Economy

July 12, 2021
“The boat has left the harbor and is in the open seas,” Mastercard Executive Vice President of Security and Cyber Innovation Johan Gerber told PYMNTS’ Karen Webster, adding that the...

Digital Receipts Seen As FI, Consumer Commerce Game Changer

June 24, 2021
Digital commerce may be happening at the speed of light — but too often, the receipts we get for all those things we buy leave much to be desired. When...

Quick Reads
Mastercard Partners With Ravelin to Drive Quick Commerce Fraud Reduction

October 05, 2022
Fraud detection and prevention powered by machine learning (ML) platform Ravelin is partnering with global payments giant Mastercard to deliver an enhanced solution that integrates digital identity verification capabilities to enable secure quick commerce. Ravelin will tap Ekata to verify digital identities and Ethoca to analyze real-time fraud insights with the aim of helping merchants streamline the validation of a consumer’s […]

More Online Shopping Means More Disputed Charges

February 14, 2022
The past two years have seen a surge in eCommerce activity around the world, bringing with it a spike in the number of transaction disputes. PYMNTS research shows that 39%...

Mastercard’s Ethoca Teams With European PSP Nets to Lower Chargebacks

December 06, 2021
European payment service provider (PSP) Nets is partnering with Ethoca, a Mastercard company, to help merchants and banks minimize chargebacks, lower consumer transaction confusion, and better share details of confirmed...

Ethoca Relaunches Transaction Transparency Product, Renamed Consumer Clarity™  

March 02, 2021
Ethoca has relaunched and revamped its purchase transparency product for consumers, renaming the enhanced solution Consumer Clarity™, according to a press release. Formerly named Eliminator, Consumer Clarity™ gives consumers detailed...