Restaurant Delivery news and trends

DoorDash Reports Record-High Orders as Consumers Seek Digital Solutions, Convenience
Earnings // May 01, 2024

DoorDash set new company records across several metrics in the first quarter as it continued to expand its services into new segments of the local retail economy. The on-demand delivery aggregator set new quarterly records for total orders, total dollar value of orders completed on its...

DoorDash Grows Its Retail Presence by Hundreds of Thousands in Three Years
Earnings // February 15, 2024

As DoorDash looks to grow from a restaurant delivery platform to something more like a super app, the aggregator is expanding its retail offerings by orders of magnitude each year. On a call with analyst Thursday (Feb. 15) discussing the San Francisco-based delivery company’s fourth quarter...

DoorDash-Staples Deal Highlights Potential of Non-Food Vertical to Drive Fast-Delivery Revenue
Delivery // August 07, 2023

It’s been a tough year for the competitive ultrafast grocery delivery market, with more and more high-profile exits, mass layoffs and consolidation moves emerging as industry players try to combat ongoing inflationary pressures.  Just last month, Turkish instant delivery giant Getir announced it was exiting three European...

DoorDash Reportedly Testing AI Chatbot in Some Markets
artificial intelligence // July 27, 2023

DoorDash is reportedly testing an artificial intelligence-based chatbot to enhance ordering and help customers find the food options that best suit them. The restaurant aggregator’s software, DashAI, is being tested in a limited capacity in certain markets, Bloomberg reported Thursday (July 27). Reached for comment by...

Interviews & Exclusives
Chowbus CEO: Building A Food-Delivery Platform For Mom-And-Pop Restaurants

September 03, 2020
The difficulties restaurants face with big delivery platforms like Grubhub or Uber Eats have been extensively cataloged. Critics claim the platforms take too big a bite out of restaurants’ revenues, diminish restaurateurs’ abilities to develop direct relationships with customers and create logistical headaches as they come in to make pick-ups. And for small restaurants — […]

Like, Love, Yum. Papa John’s CMO On Facebook “Start Order” Play

July 14, 2017
Press button. Receive pizza. It’s basically that easy, now that Papa John’s has become the first national pizza brand to offer instant ordering via Facebook’s new “Start Order” button. Users...

Quick Reads
Instacart Brings Groceries and Restaurant Food Together With Uber Eats Deal

May 07, 2024
Instacart has teamed with Uber to offer its customers restaurant deliveries via Uber Eats. The collaboration, announced Tuesday (May 7) and due to roll out in the weeks ahead, lets Instacart customers order from a wide range of restaurants using a new “Restaurants” tab on the company’s app.  “Through this partnership, Instacart customers now have access to both the best […]

DoorDash Reports Record-High Orders as Consumers Seek Digital Solutions, Convenience

May 01, 2024
DoorDash set new company records across several metrics in the first quarter as it continued to expand its services into new segments of the local retail economy. The on-demand delivery aggregator...

DoorDash Reportedly Testing AI Chatbot in Some Markets

July 27, 2023
DoorDash is reportedly testing an artificial intelligence-based chatbot to enhance ordering and help customers find the food options that best suit them. The restaurant aggregator’s software, DashAI, is being tested...

Deliveroo Debuts eCommerce, Ad Platform in UK

June 29, 2022
Deliveroo will be adding more specific advertising opportunities for brands, with a new program called Deliveroo Media and Ecommerce, a company press release said Wednesday (June 29). The new ad...