Restaurant Technology news and trends

Toast to Add AI-Based Benchmarking Feature to Restaurant Management Suite
ResTech // April 11, 2024

Toast has launched its Restaurant Management Suite with new features for multi-unit, enterprise brands. These features join the company’s cloud-based digital technology platform that is built for restaurants of all sizes and is used in more than 100,000 restaurant locations, the company said in a...

Restaurant365 Adds Tip Automation Tool to Restaurant Management Platform
ResTech // February 29, 2024

Restaurant365 has added a new tip automation tool to its restaurant enterprise management platform. Aimed at improving payroll accuracy and efficiency for restaurant leaders, the new Restaurant365 Tip Automation allows restaurant managers to set customizable rules to streamline tip payouts, payroll and compliance, the company...

Worldline Debuts Food Services Payment Suite
ResTech // December 20, 2023

Worldline has introduced a new payment solution designed to embrace the restaurant industry’s digital transformation. The French payments firm’s Food Service Payments Suite is designed to be an “enhanced, seamless and secure payment experience for the food and beverage industry,” particularly for quick-service restaurants, Worldline...

Robotics Took Center Stage in Restaurants in 2023, Despite Consumer Hesitation
ResTech // December 19, 2023

Throughout 2023, more restaurants turned to kitchen automation to drive back-of-house efficiency, even as consumers have resisted the increasing automation of the industry. In October, Chipotle announced that it was working with automated food service platform Hyphen to test a “cobotic” (short for “cooperative robotics”)...

Interviews & Exclusives
Remy Robotics CEO: Autonomous Tech Enables Growth of ‘Fast-Fine’ Dining

November 15, 2023
As new technologies take over the restaurant industry, Remy Robotics is launching an autonomous ghost kitchen that leverages this efficiency to enter the burgeoning “fast-fine” dining category. The company recently launched its Better Days fast-fine virtual brand in the U.S., starting in New York City. In an interview with PYMNTS following the announcement, Yegór Traiman, […]

Paytronix’s New CEO Says Restaurants Can Close Service Gap With AI Analytics

July 24, 2023
As restaurants struggle with ongoing labor challenges, technology can help those with less experienced staff offer the kind of personalized service that many customers expect, according to new Paytronix CEO...

Chipotle CTO: AI Could Transform Everything From Food Prep to Dishwashing

July 17, 2023
At Chipotle Mexican Grill, automation is slowly taking over kitchens as part of the fast-casual giant’s efforts to boost back-of-house efficiency and mitigate labor challenges. Most recently, the brand announced...

Diners Want QR Codes for Payments, Not Menus

July 12, 2023
As casual dining restaurants look to strike the balance between service and efficiency, On the Border Mexican Grill & Cantina is tapping QR codes for customer payments, even as it has shifted...

Quick Reads
Toast Debuts Restaurant Marketing Tools as Diners Show Caution

May 01, 2024
Restaurant technology platform Toast has debuted digital storefront and marketing tools. Toast’s Digital Storefront Suite offers website and online ordering capabilities, while its Marketing Suite combines marketing tools and automation technology, according to a Monday (May 1) news release. “Together, the suites create a seamless digital hospitality experience for restaurants, integrate across the Toast platform, […]

Toast to Add AI-Based Benchmarking Feature to Restaurant Management Suite

April 11, 2024
Toast has launched its Restaurant Management Suite with new features for multi-unit, enterprise brands. These features join the company’s cloud-based digital technology platform that is built for restaurants of all...

Restaurant365 Adds Tip Automation Tool to Restaurant Management Platform

February 29, 2024
Restaurant365 has added a new tip automation tool to its restaurant enterprise management platform. Aimed at improving payroll accuracy and efficiency for restaurant leaders, the new Restaurant365 Tip Automation allows...

Worldline Debuts Food Services Payment Suite

December 20, 2023
Worldline has introduced a new payment solution designed to embrace the restaurant industry’s digital transformation. The French payments firm’s Food Service Payments Suite is designed to be an “enhanced, seamless...