As casual dining brands look to balance the needs of meeting omnichannel demand and protecting their margins, Chili’s owner Brinker International is turning its focus away from its virtual brands. On a call with analysts Wednesday (Jan. 31) discussing the company’s second-quarter fiscal 2024 earnings...
Starbucks is seeing its artificial intelligence data efforts boost its rewards program effectiveness, incentivizing consumers to spend more and visit more often. On a conference call Tuesday (Jan. 30) accompanying the coffeehouse giant’s first-quarter fiscal 2024 earnings report, CEO Laxman Narasimhan discussed the company’s successful...
With consumers seeking out targeted deals and offers, restaurants can use artificial intelligence to secure customers’ loyalty. By the Numbers The PYMNTS Intelligence study “Personalized Offers Are Powerful — but Too Often Off-Base” drew from a survey of more than 2,500 U.S. consumers to understand...
The drive-thru may be slower to digitize than other restaurant ordering channels, but more eateries are finding ways to integrate connected technology into the experience, as a new all-digital Taco Bell indicates. Major quick-service restaurant (QSR) company Diversified Restaurant Group, which spans more than 350...
December 14, 2023
As ongoing financial challenges have continued to constrain consumers’ budgets throughout the year, restaurants have taken the opportunity to rethink the financial incentives they offer, relaunching their rewards programs with new strategies and user experiences. Take, for instance, quick-service restaurant (QSR) giant Subway, which turned to a tiered rewards model. In September, the brand announced […]
November 27, 2023
As restaurants become increasingly digital, the industry is facing the same challenges that some of the world’s largest businesses faced when they first became reliant on technology. One key challenge...
November 01, 2023
The food service sector is transforming rapidly, and surviving in such a changing environment requires agile retail strategies. In the last two years, due to high inflation, restaurants have been...
August 02, 2023
DoorDash is breaking order volume records, as its rapidly expanding grocery business creates more sales. The food delivery giant, which operates in more than 25 countries, shared in its second-quarter...
May 06, 2024
Starbucks’ former CEO said the chain’s leaders need to spend more time at its stores. Howard Schultz made the argument on LinkedIn Sunday (May 5), days after the company reported its steepest drop in U.S. customer traffic in 14 years. To combat that problem, Schultz said, Starbucks’ leadership needs to focus on its stores, which he said require “maniacal focus on […]
October 23, 2023
Orders.co has unveiled artificial intelligence (AI)-powered online ordering and delivery tools for restaurants. “Designed with the needs of independent restaurants, growing chains and digital brand operators at the forefront, the...
October 04, 2023
San Diego-based startup Vistry has introduced its conversational artificial intelligence (AI) platform for food commerce, featuring an AI customer assistant chatbot called LumoChat. The chatbot aims to assist customers in...
August 01, 2023
Second quarter earnings for restaurant technology platform Olo released Tuesday (Aug. 1) showcased strong company performance and a commitment to shaping the future of the restaurant industry through digital innovation. According...
