Subscription Services news and trends

Consumer ‘Inertia’ Boosts Subscription Firms’ Revenues by 200%
Subscription Commerce // October 09, 2023

Set it and forget it has proven to be a massive top line benefit for subscription companies. A recent study by Stanford economists estimated that auto-renewals, customer “inertia” and “inattention” has helped boost the revenues of some subscription companies by a range of 14% to...

Amazon Testing Higher Free Shipping Threshold for Non-Prime Members
Amazon // August 28, 2023

Amazon is testing a change to its free shipping policy — a $35 minimum purchase requirement for customers who are not members of its Prime loyalty program. This move comes as the eCommerce giant looks for ways to cut costs and streamline its operations, CNBC...

Apple’s 1 Billion Subscribers Show Power of Ecosystems Driving Customer Loyalty
Subscription Commerce // August 16, 2023

Retail subscription commerce has become increasingly popular, with more consumers asking for easier ways to seek out new content and services in a curated environment. And there’s data to back it up. The average consumer spent $273 monthly on subscriptions in 2021, up from $237 in...

Disney’s Iger Unveils 3rd Transformation, Says Streaming Economics No. 1 Priority
Earnings // February 08, 2023

Less than three months into his second stint as CEO, and Disney’s Bob Iger has unveiled his first sequel. This, as the recently returned executive told investors Wednesday (Feb. 8) that he was embarking on his third corporate revamp. A makeover that he said would...

Interviews & Exclusives
Consumer ‘Inertia’ Boosts Subscription Firms’ Revenues by 200%

October 09, 2023
Set it and forget it has proven to be a massive top line benefit for subscription companies. A recent study by Stanford economists estimated that auto-renewals, customer “inertia” and “inattention” has helped boost the revenues of some subscription companies by a range of 14% to 200%.   And only when it comes time to change subscribers’ […]

Apple’s 1 Billion Subscribers Show Power of Ecosystems Driving Customer Loyalty

August 16, 2023
Retail subscription commerce has become increasingly popular, with more consumers asking for easier ways to seek out new content and services in a curated environment. And there’s data to back...

Subscriptions Play Dual Role for Primary Healthcare Providers

November 04, 2022
Subscription-based services soared as consumers sought access to goods, services and entertainment during the pandemic. Lately, however, subscriptions have seen a downturn due to inflation, with the percentage of United...

New Report Shows Impact of Amazon Prime, Walmart+ on Consumer Spend

April 07, 2022
Membership-based shopping services have swelled in popularity in the past few years. Amazon Prime, in particular, has become a significant part of the retail landscape, with PYMNTS’ research finding that...

Quick Reads
Amazon Testing Higher Free Shipping Threshold for Non-Prime Members

August 28, 2023
Amazon is testing a change to its free shipping policy — a $35 minimum purchase requirement for customers who are not members of its Prime loyalty program. This move comes as the eCommerce giant looks for ways to cut costs and streamline its operations, CNBC reported Monday (Aug. 28). Previously, non-Prime members were required to […]

Coupa Software Beats Estimates For Q2 Revenue

September 03, 2019
Payment management software firm Coupa Software beat Wall Street estimates for second-quarter revenue, sending shares up 10.3 percent on Tuesday (Sept. 3). Revenue from subscription services for the second quarter,...

Apple To Offer Gaming Subscriptions For $4.99/Month

August 19, 2019
The Apple watch site, 9to5Mac. has reported that the tech giant is set to charge $4.99 per month for its Apple Arcade service, which is expected to launch this fall....

Amazon Adds Music Streaming For Prime Members

April 19, 2019
Amazon has announced the launch of a new music streaming service for customers with Alexa. “Customers in the U.S. who do not yet have a Prime membership or a subscription...