How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data? Beyond call and response? Fiserv VP of Digital Banking, Scott Domach, says the robust voice banking experience embraces everything from bill payment push alerts to...
The artificial intelligence (AI)-powered virtual assistant has been floating around the payments and commerce ecosystem for a few years. But until fairly recently, the term “assistant” was used too generously. Alexa — via the earliest skill built for the platform — could do all kinds...
While often painted as hesitant to jump on board with the next big technological advance, banks of all sizes are more than ready to get going with voice-activated AI, says FIS Mobile SVP and group executive Doug Brown. “The demand we are seeing is overwhelming from our...
Alexa, how much is in the till? Increasingly talking dollars and cents (or should that be sense?) is less a conversation held person to person than person to bot. And across channels, from virtual assistant to mobile, the conversation has to be seamless – which...
April 03, 2018
How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data? Beyond call and response? Fiserv VP of Digital Banking, Scott Domach, says the robust voice banking experience embraces everything from bill payment push alerts to fraud alerts, but one thing rules above all: The principle of natural speech.
March 23, 2018
The artificial intelligence (AI)-powered virtual assistant has been floating around the payments and commerce ecosystem for a few years. But until fairly recently, the term “assistant” was used too generously....
March 16, 2018
While often painted as hesitant to jump on board with the next big technological advance, banks of all sizes are more than ready to get going with voice-activated AI, says FIS Mobile...
February 14, 2018
Alexa, how much is in the till? Increasingly talking dollars and cents (or should that be sense?) is less a conversation held person to person than person to bot. And...
August 15, 2018
Central 1 Credit Union (CU) announced in a press release that it has launched “Canada’s first-ever, authenticated voice banking service using Amazon Alexa.” The CU’s clients, Innovation Credit Union and Conexus Credit Union, are “piloting the technology that allows customers to use their voice to command actions for their bank accounts,” such as making payments, sending money […]
